LiviaReviews of mylivia.com

4.12,411 reviews
Health Equipment
Livia Fulfillment Center - 1719 , 1551 Pacific Ave, Oxnard, California

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Livia

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About Livia

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!

Livia (mylivia.com) has 2,411 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: mylivia.com
Website: mylivia.com
Category: Health Equipment
Location: Oxnard, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Leah N.

Feb 20, 2020

Honestly such an awful company

Honestly such an awful company. Their service is shocking. I ordered on the 10th jan, they do make you aware on the website that delivery can take up to or sometimes over a month however by 27th january with no updates I decided to cancel. I let them know this via Facebook messenger as they seemed quite active to other users comments ,sent on 27th jan I still have not recieved a response to this day. On the same day I emailed them from my hotmail account and recieved no response even still. After a while of no response, on the 6th feb I tweeted them informing them of my frustration and my desire to cancel. They did not respond in any timely manner while still responding to other people on twitter and facebook. It's worth noting that once your order has gone from awaiting fulfillment to despatched status if you cancel they will still keep the price you paid for the order as you will still recieve the product. However, clever me cancelled while it remains in awaiting fulfillment which I am entitled to a refund as advised on their website because I am not going to be in receipt of the product. However, the communication has remained via twitter and they have been very few and far between responses. Eventually saying they had cancelled my order and I would get a refund in up to 30 days. That was on February 13th I believe. Today, I discovered I have been charged for the subscription they had apparently cancelled. So obviously annoyed, I vented on twitter again. To then be responded with I will have to send back the product before any refund or cancellation takes place. It proves that no effort to look over the situation because I then sent a screenshot of my account showing that it is still in awaiting fulfillment status meaning nothing has been sent out. This company is honestly such a shod of a company. They cannot coordinate anything effectively within their own set up, unless it involves taking your money. Save yourself the hassle, honestly just dont sign up to them.

About Livia

Livia (mylivia.com) has 2,411 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: mylivia.com
Website: mylivia.com
Category: Health Equipment
Location: Oxnard, California
Listed on Five Star Index: 2026

Livia reviews

Showing 378 reviews with 1 star · Clear filters

Danielle J.
Mar 6, 2020
Didn't work for me and didn't get my…
Didn't work for me and didn't get my refund back.
Response from LiviaOct 8, 2020
Dear Danielle, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. we hope you'll enjoy the Livia device and your experience with us will be better! we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! It shouldn't happen this way and i'm sorry to hear the experience you had with us. We are commited to money-back guarantee that we offer on our website. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Sam
Feb 25, 2020
My refund was supposed to be processed…
My refund was supposed to be processed over a year ago and I still haven’t received my money. This was after I contacted them on social media and emails and was promised that I would get my refund soon. They have also stopped replying to my emails and my messages on social. IT’S A SCAM
Response from LiviaOct 8, 2020
Dear Sam, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. It shouldn't happen this way and i'm sorry to hear the experience you had with us. We are commited to money-back guarantee that we offer on our website. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Ipek O.
Feb 23, 2020
I never received my product
I never received my product
Response from LiviaOct 8, 2020
Dear Ipek, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. we hope you'll enjoy the Livia device and your experience with us will be better! we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Natalie
Feb 21, 2020
4 months to get a refund
I have tried to contact them on many occasions through email and on their social media accounts for a refund because I did not receive my Livia. It has been 4 months and I have still not received a refund or a response from them
Response from LiviaOct 8, 2020
Dear Natalie, We're sorry to hear about this issue, It shouldn't happen this way and i'm sorry to hear the experience you had with us. We are commited to money-back guarantee that we offer on our website. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Leah N.
Feb 20, 2020
Honestly such an awful company
Honestly such an awful company. Their service is shocking. I ordered on the 10th jan, they do make you aware on the website that delivery can take up to or sometimes over a month however by 27th january with no updates I decided to cancel. I let them know this via Facebook messenger as they seemed quite active to other users comments ,sent on 27th jan I still have not recieved a response to this day. On the same day I emailed them from my hotmail account and recieved no response even still. After a while of no response, on the 6th feb I tweeted them informing them of my frustration and my desire to cancel. They did not respond in any timely manner while still responding to other people on twitter and facebook. It's worth noting that once your order has gone from awaiting fulfillment to despatched status if you cancel they will still keep the price you paid for the order as you will still recieve the product. However, clever me cancelled while it remains in awaiting fulfillment which I am entitled to a refund as advised on their website because I am not going to be in receipt of the product. However, the communication has remained via twitter and they have been very few and far between responses. Eventually saying they had cancelled my order and I would get a refund in up to 30 days. That was on February 13th I believe. Today, I discovered I have been charged for the subscription they had apparently cancelled. So obviously annoyed, I vented on twitter again. To then be responded with I will have to send back the product before any refund or cancellation takes place. It proves that no effort to look over the situation because I then sent a screenshot of my account showing that it is still in awaiting fulfillment status meaning nothing has been sent out. This company is honestly such a shod of a company. They cannot coordinate anything effectively within their own set up, unless it involves taking your money. Save yourself the hassle, honestly just dont sign up to them.
Evalynn
Feb 19, 2020
MyLivia takes almost a year to refund
I purchased this product and returned it within a month of owning it. It just did not work for me. Now, after 7 months of waiting, they still have not provided me a refund and do not respond to my emails. DO NOT BUY! MyLivia contacted me one month ago about my refund because of this review. But they never followed up! Don’t buy this product at any cost. Update: after almost a year, I reached out to mylivia again and requested to speak to a manager. Finally, an employee by the name Adi has given me my refund.
Response from LiviaSep 5, 2021
Hey Evalynn, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few months due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. We would like to compensate you for this experience with a gift as a compensation from Livia. I'm hoping we can speak via email at [email protected] so I can send you that ! Ran, The Livia Team
David
Feb 9, 2020
Pure scam
Pure scam, sent back the device since it didnt work for my gf, been going back and fourth for 8 months and still nothing..
Response from LiviaOct 8, 2020
Hey David, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. It shouldn't happen this way and i'm sorry to hear the experience you had with us. We are commited to money-back guarantee that we offer on our website. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Annabelle
Feb 4, 2020
Faulty Product - Poor Customer Service
I received a faulty product. I contacted the Customer Service. I followed their directions exactly. I re-packaged the faulty product and shipped the faulty product to the address the company provided. I paid for shipping with a Tracking Number, which I emailed to the company. When the faulty product was delivered to the company, the company refused to accept it. I know this from the Tracking Information. The faulty product has disappeared and has not been returned to me. I acted in good faith believing the company would help me with this faulty product and would honour their warranty. All I wanted was a replacement unit. They were extremely slow or did not respond to my emails. I will not purchase from this company again.
Response from LiviaOct 8, 2020
Dear Annabelle, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. we hope you'll enjoy the Livia device and your experience with us will be better! we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! It shouldn't happen this way and i'm sorry to hear the experience you had with us. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team

LiviaReviews of mylivia.com

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Honestly such an awful company

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Pure scam

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About Livia

About these reviews

More in Health Equipment, California

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HelloMD

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Livia reviews

Didn't work for me and didn't get my…

My refund was supposed to be processed…

I never received my product

4 months to get a refund

Honestly such an awful company

MyLivia takes almost a year to refund

Pure scam

Faulty Product - Poor Customer Service