LiviaReviews of mylivia.com

My Livia device did not work. I followed the charging instructions prior to use and when I pressed the power button it would work. The lights came on but the device did not work.

My product never arrived and they refused to acknowledge me, they then told me to spend 32fr to pick it up from a post office despite the fact that I already paid for delivery. As it is a subscription this would be a monthly extra cost, therefore, I asked to cancel the order and be refunded. They ignored me and continued to charge me for 2 months. I have now filed a payment dispute with my bank.

It's been almost 3 months since I asked for a refund of an order that was canceled less than 24 hours when it was placed. Also, I ended up being charged and the product was delivered 2 months later and every time I press the low or high button it SHOCKS ME and then it goes back to normal. Orders #140588 & #140641 Here is the complaint I filed in the BBB: On January 14th, 2020 I saw an ad on Instagram about this device that helps with menstrual cramps, which I had seen before, but hadn't purchased. I decided to purchase the device as I noticed they had a subscription but after I placed my order I changed my mind and decided to cancel the order and place a new for another item. This was within 48 hours. That same day I received an email response saying that the order was in the process of being canceled. I looked at my account and the 1st order was still open, so I followed up on Jan 15, received an email response saying that it was in the process of being canceled and that they were going to let me know. On Jan 17 the order was still open and I was afraid they were going to ship it so I followed up again and got a response saying that they were going to make sure it was canceled that day. On Jan 20th the confirmed it was canceled and I asked about the timeline to get the money back in my account to which they reply 2 days. On Jan 25th I hadn't received my refund yet and checked in. I received a reply on Jan 26th saying that they were going to check but that they were busy those days and there were some delays. I kept getting promotional emails and replied to one of them asking about both my refund and the pending order that still hadn't shipped (Jan 28th) and in their reply on Feb 4th, they ignored the question about the refund and said that they were experiencing delays due to low stock and that I should receive shipping info in 2 weeks after that email. I asked then to cancel that order as well and they confirmed receipt of the email and said they were going to put a request for cancelation. After that response I asked about the pending refund and didn't get a reply. I followed up on Feb 6th and 13th and finally received an answer on Feb 16th saying that the order had already left and that I could either reject the package or return it, so they didn't process the cancelation as requested, therefore ended sending the product. I followed up about the process of rejecting and returning on Feb 16th and didn't get a response. Followed up later twice on Feb 23rd and Mar 6th and also via their social media accounts and it's been over 3 months since this started and I haven't received a reply and my emails and social media messages are ignored. I tested their support response by contacting them from another email account and they replied, but once I mentioned the refund they decided to ignore me again. This is such a despicable practice and they are profiting from women's pain. You can find a few other messages similar to mine in their Instagram account, where clients mention that they are being ignored.

WOMENS EMPOWERMENT??? WHAT A JOKE, naked unethical profiteering- highest levels of incompetence. Order #131227- Ordered 12 November 2019 - 04 April 2020 STILL NOT RECEIVED. After a significant delay and the initial late delivery of an empty box, my second delivery was sent WITHOUT my contact details on, inevitably leading to the parcel being returned to sender (coincidence - I think not)! I want a refund I will never ever deal with Livia again. I want my refund as after 5 months I have not even laid my hands on the product I paid for !!!! I want my money back Livia, I want you to improve - I want people to realise that your company is out to rip people off not in the value of the product but in NEVER ACTUALLY DELIVERING THE PRODUCT to the sender. I am done with trying to get my product I want my money back, keep your product, I won't accept a third attempt at delivery. I also will never support a company that causes this much distress to its customers!!!!

I have been trying to contact customer service since 2019. I have emailed multiple times, facebooked, with no response. BAD customer service. I suspect they do it on purpose so you void your 120 day money back guarantee. I don't even want my money back, I wanted to talk to someone about the defective device, and be sent new wiring, but this lack of customer service is just disgusting.

I am only giving Livia one star because zero stars is not an option. I purchased this last May, tried it for two cycles, and it did not work for me. I felt nothing until I cranked up the intensity so much it was jarring - not painful, but also not pleasant, and not enough to take my mind off my period. But I thought, "Well, at least they have the 120-day money back guarantee," which is why I tried it in the first place. So I sent it back at the end of August (still within the 120-day money back guarantee window), and by the time the end of September rolled around, I started to wonder when I would get my refund. I contacted their customer service, and was informed that as of September 15th, I was placed on their list of refunds to be issued. Furthermore, it would take 30 business days to receive my refund. I thought it seemed a bit long, but I wasn't worried yet. Thirty business days from Sept 15 would be the end of October. So I patiently waited...and waited...and waited... I've sent SEVERAL emails since then, and have gotten very few replies. Most of them were along the lines of, "Sorry for the delay. You'll receive your refund in the nearest time." One response mentioned some excuse about the warehouse being on back order and that my shipment would be on its way soon. Clearly, whoever responded to that one did not even read my email. The last response I got was at the end of January, when I thought I finally go through to them. It very directly stated that they received my return, and that my refund would be reflected in my bank statement in the next few days. Well, it's now two months later, and I'm still waiting. In fact, as of right now, it is currently the 193rd business day past September 15th, and a full SIX MONTHS since then. I tried posting a negative review on their site, thinking it would get their attention, but the review was not posted, and I was not contacted. I tried contacting the Better Business Bureau, but Livia did not even respond to them, and so the case was closed. I tried contacting the bank, but unfortunately this whole mess started after the 60 day window of opportunity to file a fraudulent charge on my credit card, and so the case was closed. I have taken the advise of another reviewer on this site who had a similar experience, and filed a complaint with the Federal Trade Commission. Women need to know that Livia is just a big scam, and I honestly hope that the head of this company is held accountable in some way. Needless to say, I do NOT recommend this product, nor this company.

I have been waiting for my refund of over $200 CAD for over a year and they are ignoring my emails and Facebook messages, and they delete comments off of their Facebook page. This is the biggest scam - there are so many people waiting for refunds or their actual order. There’s even a VICE article on how Livia is scamming people. Don’t order from them! I’ve been telling everyone I know and I don’t want anyone to lose money to this company.

Never got a refund back as they mentioned I would. Have emails going back to July 2019 promising a refund but nothing -- now I don't even get a response. And of course they never posted my review on their website. What fraudsters! I have filed a report with the Federal Trade Commission. For any other cases out there (and I have read quite a few), I suggest you do the same.