LiviaReviews of mylivia.com

I've had the issue of struggling to change my password only to find out I need to use a slightly differently link I had to email someone for. And then I started feeling uncomfortable. It's the same for looking at subscriptions and payment methods..I couldn't even change my payment method either once I could actually see everything when I changed the link a little. I don't particularly like how I need to call and or email someone because I want to cancel my subscription either. I've enjoyed livia and it di help me with my pain but I don't think I'll be continuing to use the product.

It works very well for my friend but for me it works OK.

So after so much research I finally invested in Livia. After 1 day of use it stopped working. After many Emails with customer service trying to fix it with no luck I sent the device back for a refund and ordered a $20 tens device online. Now almost 7 months and a dozen emails later I still haven't received my refund!!!!! Apparently it's still being processed but this is getting ridiculous. Anyways the $20 tens device I bought works just fine and like many other reviews I've seen Livia is a great idea but for the price the quality isn't good enough and they need to give me my money back!!!!! Edit: received my refund and compensation and it’s greatly appreciated. Thank you Livia!!

Fairly certain it’s a scam. Got device two months late. Never worked. Couldn’t return until after the four month trial- so your paying $8 a month for a subscription for a device that doesn’t work AND you don’t get any extra gel pads in mail. They say money back guaranteed? Yeah no, you have to pay the cost of shipping back to them and apparently only get the initial cost of the device not the subscription of nothing you’ve been forced to pay. Don’t do it. Edit: I did receive a full refund of the device and subscription service as mentioned below in the company’s response.

Edited: Ran - from MyLivia Support Team - reacted very quickly to my problem. I'm grateful to him. Dear MyLivia Management, I ordered a MyLivia product from you, under the order number 244253, which I had to send back to you. Your costumer service confirmed me by email on February 02, 2021 that the returned product has arrived at the warehouse and the price of the device will be refunded within 30 working days. After 30 business days, I informed the customer service that I had not received the money back yet. On March 18, 2021 I was informed by email that the finance department is working on the refund, and they will contact me after the refund is complete. After this, I have sent two more emails to the costumer service, stating that I still had not get my money back, and I would like some explanation as to why. Unfortunately, I did not receive any response from the costumer service to my last two emails, even though they were previously willing to respond to my emails within 1-2 business days. I also do not understand what is the obstacle to refunding the money I am entitled to, since I did return the product, you also indicated that it was received by you, and the 30 working day refund period has long expired. It is not just a few dollars, but a significant amount of money for me, therefor I ask you to transfer the price of the product to me within 5 business days at max. Otherwise I will have to turn to the consumer organization for help, as you are seriously violating the Terms of Use, using my money without permission, against the law. I am forced to write to you here because they do not reply to my letters. I would ask that you be informed immediately regarding the refund of my money!

I’ve had my livia for about 2 years. A couple months ago my the wire insulation near the pads have worn out. And the wire is exposed and hurts when in contact with my skin. Before this happened it worked great.

UPDATE: After reading other negative reviews and seeing Livia-Team member Ran being helpful to other customers I decided to email her directly for assistance. It's Sunday and she replied within an hour of me emailing her! Usually it takes days to get a reply from "Joanne" at Livia. Ran told me that the issue with my order was the color I chose they kept having issues restocking but that if I wanted to choose the blue-green color instead she would happily get it shipped to me ASAP with a free purple skin included. She also refunded me half of my purchase because of such a long wait time. My color choice being the issue was an EASY fix, so why didn't the customer service agent I spoke with every time let me know that? This issue could have been solved a month and a half ago if I was told "hey, purple is becoming an issue to restock but we have this color available if you'd rather?" I've already received the half refund email and Ran told me to save her email address in case I needed any future assistance. I highly suggest anyone having customer service problems IMMEDIATELY email her because she legitimately cares about the customers! TrustPilot won't allow me to post email addresses, but it's ran and then @mylivia.com. I'm changing the 1-star review to a 2-star simply because of Ran's prompt help. Once I receive the product I will change my review again to reflect the actual product itself. Livia, if you're reading this - GIVE RAN A PROMOTION! She deserves it. I ordered early October and have yet to receive my unit or even get a status other than "processing". I have emailed the company every 2 weeks since first week of November and all they keep saying is "we're currently out of stock but once in you'll receive a shipping notification email." I've asked them to cancel my order and refund my money but they refuse to and instead reply with the same excuses they've been giving me for a month and a half now. They apparently have no product in stock but NOWHERE on their site does it let customers know that and they keep advertising on social media scamming other women like me! So I say again, DO NOT WASTE YOUR TIME AND MONEY ON LIVIA! You will never receive a product and they will never give you your money back. I found a complaint on the BBB about them from a contractor who helped this product get FDA regulated and was owed $6,000 by Livia but they've not paid him (it's been almost a year) and are ignoring his emails now.

I placed an order for flower pads on Oct. 5th and they were just shipped Oct. 20th. I received no email advising that there would be a delay of any sort and was left wondering where they were in the process, being that the money had already been taken from my account. Very POOR communication from the company this time around.