LiviaReviews of mylivia.com

Its impossible to end the subscription. I have tried many times over the years. You Also dont Get new gel pads. They keep saying They will end it, but never do. Not possible to end the subscripion on their website either

I ordered this for my wife, it's been nearly a month and I never got an order confirmation and the device hasn't shipped, yet my card was charged. Customer service is nearly impossible to get ahold of, and Rosemarie always answers and has lied numerous times. She's assured me that it will ship within a few day on numerous occasions and yet it still hasn't. I finally told her I wanted to cancel the order and a full refund. She claimed she would escalate it to management and the refund would be approved in 1-2 days. It's been 4 days and the status is unchanged. This company will scam you out of your money, avoid at all cost.

The device stopped working after about 1 or 2 uses. It didn't help anyway. I had gotten a subscription for gel pads, since it's cheaper than buying them separately. I tried to cancel my subscription MULTIPLE times, but they kept charging me & THEN sending me emails back giving me all kinds of options, "but if I ever decide I want to cancel, let them know." I ALREADY DID! They refused to do it! There was no way to cancel on the website, only through email. This last time, I was finally a little firm with them & they wrote back that I can only return my device for 120 days (not even what I asked to do), so I can either pay off the rest of my device (which I fully paid when I bought it), or keep my subscription until it's fully paid. Which would I like? I wrote them back, "Neither! My device is fully paid off & I want my subscription stopped!" I really deserve at least a partial refund since that piece of junk stopped working almost immediately, but THIS is the bullcrap they give me instead!?! I'll be praying for these people who think this is ok.

I bought two for my daughters cause they were $100 off so I bought two making it $58 then I had the option to add a subscription for pads and what not well my daughters don’t use that often so they had pads. So I wanted to cancel subscription, been trying to cancel for 4 months but this lady Rosemarie keeps telling me I don’t own the devices so I can’t cancel we’ll guess what I do own them cause there was no fine print saying that I had to keep the subscription when it was optional in the beginning!! I had to cancel my card and they are still trying to charge me!!

I have submitted a cancellation for over a week, and there is a customer service representative named Rosemarie who refuses to process it because I said that I would want to pursue a refund. She is actually playing games and will not process it, I've cancelled over a year ago and they refuse to stop taking the $8 out of my account. I'm shocked at horrible this company is?!

terrible , still waiting for package, can't get hold of them, emails bounce back, would not use!

really scummy company, profiting off of people with period’s pain. if the product works for you and you don’t have to return it it’s probably fine, more expensive than they make it seem because you’re paying a subscription for nothing, but fine. If it doesn’t and you want to return it there’s multiple hoops to jump through, you have to pay to ship it, and you don’t get refunded on the “subscription”. not worth it.

No way to cancel subscription. Customer support doesn't help as their instructions are not accurate. The instructions over email are inaccurate for canceling the subscription. I have screenshots if helpful.