Sara Ribeiro de O.
Do NOT recommend!
In theory its a good product, but they have horrendous customer service. I got a subscription november last year, got my product only in january (international shipping). But the sad thing is: my device never properly worked! It would turn on, but when I tried increasing its intensy it would shut off. I suspect they sent me a faulty product all along. Took ages for me to be able to return it cause of COVID19. Long story short, paid months a subscription for a product that didnt work...Also they take FOREVER to reply to any customer complaints. DO NOT recommend! Should've come here before purchasing...
Response from LiviaOct 3, 2020
Dear Sara, We're sorry to hear that's your feeling you got with the CS, we're sure that we can give you better service, we did a lot of effort to upgrade our support team and now we can compensate you in the right way. there was a problem with the original shipment due to the COVID-19 situation with the delivery company. we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. You can always contact me directly at [email protected] Thanks and sorry for the delays, Ran, The Livia Team