cliente
Scammers!
I ordered mylivia in January 2020, it arrived in February. I tried to return it in March (you have 120 days to return it). After several emails they answered and told me to send it back to America (from Italy!). They tod me that they did not have a branch in Italy. I shipped the product, with traceable shipment, and then they disappeared. After countless emails they told me to contact the Italian branch. (So, does the italian branch exist?) The Italian office told me that they would reimburse me as soon as the package arrived. (Are you kidding me?) They told me I shouldn’t send the package back to America and that they would solve the problem and then they disappeared too! I'm still waiting.... (november 2020). Be careful!!! 25/11/2020 After a lot of negative reviews, finally came the refund, after almost a year...
Response from LiviaSep 5, 2021
Hey there, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few months due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. I understand you had an issue with our italian distributor, we're making improvements now and it's being taken care of already. We'd like to compensate you for the past experience with Livia with a gift card that you'll be able to redeem where ever you buy online. :) Waiting to hear from you at [email protected]! Best regards, Ran, The Livia Team