LiviaReviews of mylivia.com

I purchased Livia with a subscription on April 9th 2020. I've tried it out and sadly it wasn't for me as it did not alleviate any pain so in July, I decided to return it and receive a refund. The company received the product back on August 3rd - which was confirmed by their customer service (which is atrocious and barely responsive btw). I was informed that refund process takes 30 days from them receiving the product. Well, it's now December 9th and: - I haven't received any refund - I am still being charged every month for their subscription - on 5th Oct I was told 'we're a small team, will take longer, but we haven't forgotten' - that was the last message ever received - none of my messages since November have not been answered This is beyond unprofessional and an absolute joke. Each month I have to block the attempted payment for subscription. Do not buy from Livia if you're unsure about it, unless you want to be charged for something you've returned for the rest of your life. UPDATE: Miraculously, day after posting this review, 4 months after receiving the returned product, the company FINALLY refunds all of my payments. Let me just make this clear - while the matter is resolved, finally, I shouldn't have to write you a crap review for you to actually act professionally and actually reply to your customers. No amount of you replying 'matter is now solved' under my review will fool people. DO NOT ORDER FROM LIVIA.

I ordered Livia with the monthly subscription in August 2020, and 2 weeks later (before it even shipped), I cancelled it and requested a refund from customer service. I exchanged several emails with several customer service reps who assured me that my case was not and would not be forgotten, and still nothing. I have commented on their Facebook page numerous times, only to have my comments ignored and deleted. I just want my money back.

I ordered this product in January 2020, I found out I was pregnant in February 2020, So I have not even used my device or anything. I contact them in March and never got any replies, I finally facebooked them and got a reply saying oh sorry for just now getting back to you... this is December 2020 and I am still fighting back for a refund for all the subscriptions monthly that have been charged to my card. What do I have to do around here to get this crap taken care of! Customer service is horrible, everyone lies! Last time I spoke with them they told me it was refunded... never got a receipt or anything of proof... my recommendation is they are scams... I just want my money back iv almost been trying for a dam year. Update*** I was contacted with in 24 hours, Ran helped me with all the refunds I had asked for long ago! I was very surprised how quickly everything was done! Thank you Ran!

I cannot speak about the quality of the Livia itself, because I never actually received it. However, I have made similar negative experiences regarding the refund process as other people are stating here. So I ordered the Livia in January 2020 from their German website, where it mentioned NOWHERE that the product would be shipped from the US and that I would therefore have to pay customs fees. Since I only found this out when the package was delivered to my door, I did not have the necessary amount of cash at hand, so the courier had to take the package back. From this point on my local post office lost track of the package (this is actually *not* Livia's fault but DHL's) so that the Livia was then sent back to their warehouse in the US in March. In September I wrote to them, asking if the Livia has ever arrived, at which point I found out that it actually did! So they never notified me about the returned item up until the point I took initiative! Since September I have been sending them e-mails regularly, asking when they will finally give me the refund. They always reply that they are so sorry and that I will get the refund "soon". Now it is December and they stopped replying to my e-mails. Are you kidding me? More than 3 months for a refund? If the Livia-Team honestly cared about a positive customer experience, they would take care of the open complaints and finally process all these refunds, rather than having their staff make empty promises that we will get our money back "soon". So I would definitely NOT recommend to order at Livia. There are cheaper alternatives on the market (Beurer in Germany for example).

Ridiculous. Very dodgy. I cancelled my order before it was even shipped and I asked them for a refund. I am not in America, I am in another continent and I thought I did the right thing to save them from such a long process of return and refund. But they don't want to refund me. They preferred shipping it anyways! (It will arrive in a month anyways, so it had been already so long). They are asking me to wait for the parcel, sending it back and ONCE IT IS BACK IN AMERICA, THEY WILL START WITH MY REFUND. This does not make ANY sense. I am really disappointed. They don't want to refund me my money, they are finding every excuse. I am afraid it is a scam.

I ordered a Livia device at the end of July. I started experiencing issues with it late August and have been communicating with them since. They first offered to send a replacement which was never shipped. Then I asked for a refund and shipped the package back at the end of September. The tracking number proved it arrived within a week. Their system took 3 more weeks to show that it arrived. They said the refund would be processed in 30 days max. After that time had passed, I emailed them again and they repeated saying it would take 30 days. It is now almost the end of November and the refund still hasn’t went through and they have stopped responding to emails. It’s such a scam.

> good afternoon. thanks for the invitation. My daughter accepted your invitation and is again discouraged. The dispatch department does its job not in the best way and this is the biggest problem on the way of promoting your brand. My two daughters like Libya, but ordering flowers or pillows for them and getting them is always a big problem. Therefore, even with high characteristics, it is difficult to recommend your product to others - Change the giveaway department - make a felial in Europe and hire reliable workers.Hi Yuliia, The following note has been added to your order: Hey, No problem! We added the gel pads Shipment ID: 21120228 you’ll receive it within 2 weeks. As a reminder, here are your order details: [Order #287702] (October 28, 2020)Yuliia Matviienko Yuvileyna 40 Pereshchepyne (Перещепине) Dnipropetrovska oblast,Novomoskovskyi rajon 51221 Ukraine

I told Livia I needed to cancel my subscription and it was the hardest process. They have a button on your account (whenever you search hard to even find that page) and the button is greyed out. So I had to call and tell them I wanted to cancel. They put me on a hold for about 10 minutes and then said that I should be looking out for an email on how to send back my device since I was doing the monthly subscription. I still have not received that email and my billing time is coming up... how convenient. I have however received tons of emails inviting me to become a Livia ambassador?! This company is SKETCHY and only want your money. They could care less about your health. The pink tax on this product is ridiculous and I'm going to be looking into a lawsuit. Just save yourself the time, money, and pain of having to deal with this company and find something on amazon. UPDATE: Ran from the Livia team was amazing and cancelled my subscription, as well as refunded me all of my payments. He emailed me back right away and confirmed everything, which was a great experience. I'm hopeful they've changed their customer experience team up a bit.