LiviaReviews of mylivia.com

Bought the device and am paying for a monthly subscription which should provide me with a lifetime supply if replacement gel pads. I have never received any gel pads and am now being told they only send out 1 set of gel pads every 4-6 months. The gel pads only last for 14 uses (as stated in their instructions), meaning you can change them twice a day (stated in the instructions that you should move it as well) for an average week long period. That means every 4-6 months I will be able to use this for 1 period. I am paying over $10/ month which means I am apparently paying $40-60 for one replacement gel pad. Compete rip off when you consider there are plenty of other similar devices available for cheaper.

WORST ONLINE PURCHASE & COMPANY I HAVE EVER DEALT WITH!! After weeks of email games & PROMISING a FULL REFUND. My husband still didn't get said refund. He DID have transaction reversed with our bank HOWEVER Livia then put his PayPal account in DEBT & he had to pay them to be able to use his PayPal. This company do nothing but play games!! You go around & around in circles & get NO WHERE. They LIE & promise refunds which NEVER HAPPEN. THEN they take money from PayPal. They BLOCKED me on Facebook. I cannot comment, like or anything. They did FULLY BLOCK me until they got their money from PayPal. DO NOT BUY ANYTHING FROM THEM!! They are a SCAM & do nothing but play games. This is THE WORST ONLINE TRANSACTION I HAVE EVER HAD. The most UNPROFESSIONAL Business I have ever delt with. They ARE A SCAM. Preying on women in PAIN. HOW PAYPAL sides with them I DO NOT UNDERSTAND. Please DO NOT WASTE YOUR MONEY. You won't get anything but games & a nightmare.

Good luck if you want this within 3 months time! Also, don’t plan on sending it back and getting a refund without countless emails over another 3 months and opening a PayPal dispute to get your money back. Their “customer service” sends you round and round in circles always saying they need to “check into it” with their shipping Dept, finance Dept etc. and then they never email back. So you have to email again. Meanwhile, they charge you every month for the subscription that you asked them to cancel multiple times, saying they will “Forward your request to the finance team”. Thank goodness for PayPal getting involved. Once a dispute was opened with PayPal, I got my money back the next day after 3 months, which goes to show that MyLivia can absolutely refund people, however, they are choosing NOT TO until they absolutely must be forced to by a third party. MyLivia is a reprehensible company. It’s sickening the way they are preying upon women in pain. Worst buying and return experience I’ve ever had. UPDATE 1/15/21 Within hours of posting my review, Ran, from the company, contacted me and issued me the remaining portion of money I was owed. He was very professional, apologetic and responsive. I expressed that I had wished his company dealt with their customers as well as he had. It’s very sad that this point seems to be reached by many others too and could be so easily avoidable. I am thankful that Ran was able to resolve my issues.

Der Versand dauerte 1 Monat, als das Paket ankam musste ich 40€ Zollgebühren bezahlen, obwohl auf der Website dafür, kein Hinweis stand. Wäre ein Hinweis gewesen, hätte ich das Produkt nicht bestellt.

I ordered my livia device on December 2018. After I got it, I tried the device and it didn’t work for me, so I returned it on January 2019, two weeks after it arrived (they have a 120-day money back guarantee). Since then, I have been contacting the company, and after a lot of emails of them telling me that the refund will happen “very soon”, still I didn’t get anything back almost two years since I shipped the device back to them. After ignoring my last emails, I tried contacting the company via facebook and their website, and they kept ignoring me. Now I have no device, and of course no refund. I would strongly not recommend buying the Livia device due to this costumer service, and I hope they will improve their service and that I’ll get my money back. *Update- after Ran from the Livia team contacted me, I got my refund immediately. He was very pleasant and took care of the situation in the best way.

In April at the start of the year I ordered the device and replacement pads outright for £156 (UK) it then got to May and I still hadn’t heard anything no tracking or shipment updates. I emailed multiple times and messaged on Facebook and got nothing. Waited another two months and still nothing. So I requested a refund on email, they said no product is shipped now wait. So I waited another month and a half now mid august and I decided it was enough. Thankfully I purchased through PayPal, I opened a claim and in the whole 28days the claim was open Livia did not comment or communicate once leading to PayPal refunding my £156. I feel sad for all of you who didn’t buy through PayPal as this seems to be one of the only options to receive a full refund. Keep fighting.

The device in and of itself is a great thing - but My Livia is nothing more than a TENS unit, which you can buy for a fraction of the price of a My Livia device. But that's not the reason I'm giving it a negative review. I turned to My Livia when my period cramps started to get out of control. I was pleasantly surprised when I got it, because it worked great. It was cute and discreet and I was one happy customer, until it stopped working. About 3 months after purchase, I noticed that after a full charge, My Livia unit would only last for 3 hours of continuous use. Then I would have to take it off and charge it for several hours before I would be able to use it again, leaving me without pain coverage. I got so frustrated, I considered buying a second unit, so I could always be wearing one and charging another. Then I read on their website that the unit is suppose to have 16 hours of continuous use after a full charge. I reached out to My Livia and explained the problem. I had timed how long my Livia lasted after a full charge and it was just under 3 hours each time. I communicated that to them. I emailed back and forth with a customer service representative for about a month, totalling 10 emails each way. Each email they sent requested me to do one thing, like check the wires, send them the serial code on the back, charge it for 12 hours straight, etc. I felt like I was getting the run around. Finally, after one full month of emailing back and forth and fulfilling their many requests, I am told that my problem had been escalated and they will email me with a result soon. 6 weeks go by and I hear nothing. So, I reached out again, and received an email stating they were still waiting to hear from higher up. That was over 2 months ago. And I've heard absolutely nothing since. I'm very disappointed, because I spend over $200 on this device, a decent chunk of change. And I'm upset I've been played by this company. They can easily replace my unit and have a customer for life, but they would rather give me the run around. I read some positive and negative reviews about My Livia before I bought it. All the positive reviews are about how great the device is and how it solves many people's cramps (which I agree with, when it works it works). All the negative reviews were about the company itself and problems similar to the one I have now. UPDATE: I was contacted by Ran at My Livia almost immediately after posting this review. My problem was taken care of and a new Livia is being shipped to me. I am so relieved, this has honestly been a big stress for me, and now its resolved. Thank you very much, Ran. And I believe in giving credit where credit is due, and it appears that although My Livia had issues in the past with customer service, they have made positive changes and are very efficient and helpful now. I am now more than happy to recommend their device and company to my friends and family. Thank you, Livia!

I ordered the product on October and it still hasn’t arrived until now. I contacted the company multiple times and finally they said it hasn’t been shipped yet because they can’t find the address. They claimed to have emailed me about it but there was no email whatsoever in my inbox, spam, anywhere. I gave them my correct address and asked them when it will be shipped, they keep giving me vague answer and refuse to inform any shipping schedule. THIS IS A BIG SCAM.