LiviaReviews of mylivia.com

This company is running a scam. The product didn’t work for me because my Endometriosis pain is too intense for this to make a difference. I emailed to cancel and return the product within the return window in early JANUARY. I returned the device and they have had it in their possession for a month now and will not refund my money and now will not respond to my emails. They also are still charging me for my monthly fee even though I have in writing where I asked to cancel in January. Every email I have sent receives a “checking with the warehouse” response and now they won’t respond to me at all. My bank said that the company address is a random house, not a business. They have my returned device, my money I paid, and they’re continuing to charge me. They refuse to answer me and I have been dealing with them for a month and a half now with ZERO solution. I’m sure they’ll respond to this lying saying they’ve refunded me like they did with the other bad reviews. Don’t have a money back guarantee if you don’t plan on following through. I have had to open a case with the BBB and alert my bank to their charges on my account that are FRAUD because I canceled. Disgusting company. EDIT: I received refund emails at 3am and am now waiting for them to show in my bank account. I also emailed Ran and received a response immediately. I will update once my refund is received in my bank account to confirm but it looks as though Ran needs to be in charge of customer service, not the people who I’ve dealt with via email. This is how it should be.

UPDATE: I got a refund right after they read this post. They do state that they already refunded me but that is not true. I had 3 different emails and a chat asking about my refund. I'm leaving the 1 star because it took a post here to get a refund for something I never got. Charged my card over 34 days ago, after 6 emails and a chat I just keep getting told they are working with finance on my refund request. You’ve had my money for 34 days, I have no product, no tracking number and likely never will. How is this legal? You aren’t supposed to charge a card until you ship a product.

**UPDATE #2** After 2 FULL months, I finally received my device. The process to receive it was horrendous. I have not gotten any compensation for the wait time nor sincere apologies for the aggressive attitude from their customer service. Livia even tried flagging this comment on Trust Pilot to get it deleted. Abysmal customer service and even though I did get the product in the end I would 100% not recommend this company. ***UPDATE*** Still no refund, product, or tracking number. Lots of empty promises from customer service and many fake reviews from this company with bad ethics. Most of the reviews down below with 5 stars are accounts that only have one review written only for Livia and no other companies. Livia has also disabled the review section of their Facebook page and blocked and deleted all comments on Facebook and Instagram from people who shared the same concerns of their poor business tactics. There is also a group on Facebook with over 600 people who share their stories about how this company has scammed their money. Definitely worth it to take a look and think twice before ordering from them. This company not only has bad customer service it also has bad business ethics. I ordered my product over a month ago and nothing has been shipped. I contacted them three times over the past month and they gave me the run around every time. I had to open a case on Paypal. They are threatening to not ship my product unless I cancel my dispute. Only a fraudulent company would do such a thing. They are well aware that if you close a dispute on PayPal you cannot open another one even if they don't end up sending. Buyer beware and do not ever close a PayPal dispute unless you have your product or a refund!

I dont know how anyone can rate this company more than one star. I ordered my product and they dont even have it to send to me. They cant even provide me with a tracking number. When I contacted them they blamed everything on Covid but now I cant get in touch with their financial representatives to get my refund. Dont waste your money just ask your pharmacy if they carry a device similar and save your self hundreds. Nothing but a scam.

Después de un mes y medio sigo sin recibir nada.... no dan ninguna solución y borran los comentarios de instagram cuando dices que no llega el pedido.... servicio horrible.

I purchased a Livia and then after it hadn’t shipped almost a week later, I wrote to get a refund. I STILL HQVE NOT RECEIVED A REFUND. This company is so shady. Do not give them money. The response below is so disingenuous. I contacted livia on Dec 9 asking why may order hadn't shipped (since I placed the order on Dec 4). I then informed them to cancel my order. SO I NEVER EVEN RECEIVED THE ORDER AND CANT GET A REFUND. Most companies charge you when they ship the item. This company is a joke. If you don’t believe me, google Vice and Livia to see the article Vice wrote that claims Livia is ripping people off.

I ordered Livia in Oct 2020 Unfortunately, it did not work for me so I returned the device within the 120 trial period. Sent multiple emails about my refund. I have yet to receive a refund. Several others have this very same complaint. I will report the company to the federal trade commission.

So far this seems like a scam company to me. They probably aren't, but sure they're acting like it. I ordered Livia kit on 7th November. I still haven't recieve the package or any info about where the package might be. The provided tracking number is not legit and doesn't belong to any package. Although I haven't recieved my kit, I've been charged twice already for the monthly subscription. I can't cancel the subscription on my customer page because the button is greyed out. Interesting :)) I tried to contact the company 3x times, but even though they first told me they would refund me for the subscriptions, they didn't. In the second communication, they completely disregarded the fact I'm paying for something I didn't get and just told me to wait and that "the package would arrive shortly". Which it didn't. If I would be at least able to cancel the subscription, I would be willing to wait. But not being able to cancel monthly payment is outrageous.