LiviaReviews of mylivia.com

4.12,411 reviews
Health Equipment
Livia Fulfillment Center - 1719 , 1551 Pacific Ave, Oxnard, California

Write a review

Call Directions Website

Livia

Write a review

About Livia

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!

Livia (mylivia.com) has 2,411 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: mylivia.com
Website: mylivia.com
Category: Health Equipment
Location: Oxnard, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Health Equipment, California

Write a review

Yooee U.

Aug 30, 2021

Criminals. Non-existent pathetic customer service. Broken device

I cannot even begin to express my anger with this company. I have ordered three devices with Livia because they’re the only things that help my debilitating period pains, WHEN THEY DECIDE TO WORK! The customer service is non existence and pathetic. Their Facebook doesn’t work, they never answer the phone. I am fuming. There is even an article written by VICE, a reputable source, about how they scammed a poor young woman who was trying to save money for nursing school and about how terrible LIVIA is as a company. I have been trying to receive help and assistance with my broken device or even get a refund but you can probably guess how that went. Please PLEASE go with another company other than these muppets. Money really does get the better of people huh. I guess I will be going back to calling an ambulance for my pain until I have enough money to buy another device from ANOTHER COMPANY. The cheeky b*****ds are even flagging negative reviews in an attempt to remove them from the public eye. Ridiculous. Pathetic. Save your money and do not do business with these C R I M I N A L S. Edit; I refuse to respond to you through my review. Go through your emails and respond to everyone including me. Abhorrent way to deal with customers. You do not get points by making a show out of customer service. Deal with your customers appropriately. Edit 2; if you had responded to my emails and/or answered the phone, I wouldn’t have had to leave this scathing review. C’mon now… no backpedaling.

Response from LiviaAug 30, 2021

************************* - update - Dear Yooee, We might not see your request because you probably ordered from our UK distributor. we can't see the messages that you sent out to them. I'll be happy if you send me an email and I make sure to understand the problem and solve it within minutes. That's my email, [email protected] I'd love to email you if you write yours here - if you don't want to write it here we'll wait until we receive an answer from the distributor in the UK that might have your order information. we have distributors in more countries and they are selling it locally. that's why i'm really sad to hear this experience with you but I'm willing to help and find out what was the problem! Waiting to hear from you soon! Ran, The Livia Team ************************* ****************** -update- Hey Yooee, We're still waiting for your email or information about your order. We can't find it using your name here. Please, get back to us whenever you can, We want to find out the problem. Ran, The Livia Team ****************** Hey Yooee, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. we've already upgraded our support and now tickets are being handled within 1-2 hours maximum. I hope we can see what went wrong with your case! We're doing our best to improve even more and recruit more support agents now so there will be no waiting times to receive a response. I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! I only need your email / order ID to take care of it, please let us know. My email address is [email protected] and i'm available almost all day long. 7 days a week. Waiting to hear from you! I'm sure Livia will help you once again if you give us a second chance. Ran, The Livia Team

About Livia

Livia (mylivia.com) has 2,411 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: mylivia.com
Website: mylivia.com
Category: Health Equipment
Location: Oxnard, California
Listed on Five Star Index: 2026

Livia reviews

Showing 378 reviews with 1 star · Clear filters

Betsy H.
Oct 4, 2021
100% money back refund---NOT!
I returned this product on July 19th (paid $19 shipping) and they received it on July 23rd. Since then I have called many times and am never able to get anyone on the phone. I have emailed many times and always get a response after a few days saying that I'm going to get my refund. This has gone on for almost three months and still no refund. 100% money back refund is on their website, but I think this is a very dishonest company and I would never purchase from them again. Addendum: The company did contact me through Trustpilot and I finally got my refund.
Response from LiviaOct 4, 2021
****************************** update 05-10 Hey Betsy, I hope you can mention that we followed up with you and the issue has been solved :) Thanks! ****************************** Hey Betsy, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! We want to compensate you with a gift from Livia. I hope you give us a second chance! Ran :) The Livia Team
Ben H.
Sep 30, 2021
Awful
The company is a complete scam. They take your money and don’t look back. I got the subscription 8 months ago and have only received anything once. I have called and emailed multiple times only to get no response and the times I have gotten a response, all they do is make excuses as to why I can’t cancel. They say management is out for 4 months and only they can cancel it. How are you going to force someone to continue to pay for a product they don’t want, that is borderline illegal if not fully illegal. The entire “company” is probably only led by a few people who pretend to be a real company. They delete, filter, and create fake reviews to falsify their product. Hey Ran, I hope you see this, but even if you do you’ll just delete it anyway. In short, I wouldn’t touch any products this “company” ever puts out even if it were free.
Response from LiviaSep 30, 2021
****************** update 04-10-21 Hey Ben, I hope you can mention that we followed up with you and the issue has been solved :) Thanks! ****************** Hey Ben, Thanks for writing to me, I'm sorry to hear about your experience so far, You can see that there is no pending requests for us, also have a look on our rating score which has been improved in BBB and in other places like trustpilot or facebook which are Open reviews platform. independent reviews. None of them paid, or promoted - all real reviews from our valued customers (we've more than 175,000 customers as of now) I'm willing to solve this issue right now, if you can send me a message to [email protected] - I'm sure you'll be satisfied and compensated. We promise to do our best and improve - we have thousands of orders per month and you can see here that not all are satisfied, but surely the most! Ran :) The Livia Team
Nick W.
Sep 22, 2021
THIS COMPANY IS A COMPLETE SCAM!!!!
I ordered this product directly from their website on May 22nd. I was told it would take a couple weeks to receive. Cool, no problem. A couple weeks later, I still had not received the product and the pads shipped while also charging me another $8. After waiting another couple weeks and not receiving anything, I emailed "customer service" to cancel my orders and get a refund on both products. I received a refund for the pads but never the device itself. I have now reached out to "customer service" multiple times since then to try and get my refund with absolutely no response now. THIS COMPANY IS A COMPLETE SCAM!!!!
Response from LiviaSep 22, 2021
****************** update 04-10-21 Hey Nick, I hope you can mention that we followed up with you and the issue has been solved :) Thanks! ****************** Hey Nick, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! We want to compensate you with a gift from Livia. I hope you give us a second chance! Ran :) The Livia Team
Emily
Sep 19, 2021
I have never had a worse experice than…
I have never had a worse experice than with this company. When i ordered my livia it was over 2 months late. And each month since i order is almost 2 years ago they charge my card for "refills" that they have never sent. After countless emails to the company that i would like to cancel my subscription they never got back to me. Until after i threw out the product and i was told the only way they can cancel it is if i sent it back. I do not have the product anymore and i am still getting charged monthly and i just want this company to stop charging me. If you ever need to get in contact with the customer service good luck.
Response from LiviaSep 20, 2021
****************** Hey Emily, I hope you can mention that we followed up with you and the issue has been solved :) Thanks! ****************** Hey Emily, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! We want to compensate you with a gift from Livia. I hope you give us a second chance! Ran, The Livia Team
Judith G.
Sep 14, 2021
Schlechte Erfahrungen mit Abbo kündigung
Ich kann mich hier nur einer anderen Bewertung anschließen. Ich nutze livia jetzt bereits über einem Jahr aber es hilft mir nicht und ich muss es sehr hoch einstellen so das ich es als unangenehm und schmerzhaft empfinde. Aus diesem Grund wollte ich mein Abbo kündigen und das Gerät zurücksenden. Aber außer der Frage weshalb ich es zurückgeben möchte bekomme ich keine Antworten wohin ich das Gerät schicken soll oder eine Kündigungsbestätigung. Das ist nicht besonders vertrauensvoll und lässt darauf schließen das es eine Masche ist um schön jeden Monat abzukassieren. Ich habe heute eine letzte Email mit Frist geschickt, wenn diese wieder unbeantwortet bleibt werde ich über Paypal eine Sperre einschalten. Also bloß kein Abbo abschließen!
Response from LiviaSep 15, 2021
Hey Judith, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! Ran, The Livia Team
Fiona E.
Sep 3, 2021
Full Refund a lie
Unfortunately this device didn’t work for me. And if you too are like me, though they promise a full refund…I’ve been waiting months!!! And I had to pay the return postage, & you can’t return it until I think it was 3-6 months, over which time they charge subscription fees you can’t cancel until device is returned. So very frustrating and expensive mistake. And their claims of refund if it doesn’t work appear to be false.
Response from LiviaSep 3, 2021
******************** update 2- September 12nd. Hey Fiona, How are you ? =) I hope you can mention that we follow up with you and we spoke via email. We really hope now you are satisfied with us again. :) Thanks! Ran, The Livia Team ******************** ******************** update- September 5th. Hey Fiona, I hope by now you already received the money back to your paypal account. I'd like to compensate you even more and send you a gift card as a compensation from Livia. I will write you an email now and I hope your experience will be a little better after you see we've taken steps to improve. Ran, The Livia Team ******************** Hey Fiona, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. We're doing our best to improve and recruit more support agents now to overcome this issue. Please send me an mail to [email protected] with your information, I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! Ran, The Livia Team
JA
Aug 30, 2021
7 months later I am still fighting for…
7 months later I am still fighting for my refund. The product I received arrived a month late, in a colour I did not order AND it was defective (did not charge). I contacted Livia right away for an exchange but the customer service was completely non existent. I then realized I would prefer to just be done with them and get a refund as I was well within the policy. I was told I had to pay return shipping fees which is a bit outrageous for something that was defective, but I did so anyway. For the last 7 months I have been constantly having back/forth to get my return request accepted then my money refunded. The return was accepted at their location in early June, it is now the end of August and still constantly having to request for my money to be returned. This company is a literal scam exploiting women. Avoid if you can
Response from LiviaAug 31, 2021
Dear JA, We're sorry to hear that this is your feeling with us, we're sure that we can give you better service, we did a lot of effort to upgrade our support team and now we can compensate you in the right way. We have a call line 24/7 and Whatsapp messenger for Live chat, and we answer to our requests within less than 24hours via email. regarding the your question: I see that you have received the funds already as requested, is there anything else we can help you with? Thanks!
Yooee U.
Aug 30, 2021
Criminals. Non-existent pathetic customer service. Broken device
I cannot even begin to express my anger with this company. I have ordered three devices with Livia because they’re the only things that help my debilitating period pains, WHEN THEY DECIDE TO WORK! The customer service is non existence and pathetic. Their Facebook doesn’t work, they never answer the phone. I am fuming. There is even an article written by VICE, a reputable source, about how they scammed a poor young woman who was trying to save money for nursing school and about how terrible LIVIA is as a company. I have been trying to receive help and assistance with my broken device or even get a refund but you can probably guess how that went. Please PLEASE go with another company other than these muppets. Money really does get the better of people huh. I guess I will be going back to calling an ambulance for my pain until I have enough money to buy another device from ANOTHER COMPANY. The cheeky b*****ds are even flagging negative reviews in an attempt to remove them from the public eye. Ridiculous. Pathetic. Save your money and do not do business with these C R I M I N A L S. Edit; I refuse to respond to you through my review. Go through your emails and respond to everyone including me. Abhorrent way to deal with customers. You do not get points by making a show out of customer service. Deal with your customers appropriately. Edit 2; if you had responded to my emails and/or answered the phone, I wouldn’t have had to leave this scathing review. C’mon now… no backpedaling.
Response from LiviaAug 30, 2021
************************* - update - Dear Yooee, We might not see your request because you probably ordered from our UK distributor. we can't see the messages that you sent out to them. I'll be happy if you send me an email and I make sure to understand the problem and solve it within minutes. That's my email, [email protected] I'd love to email you if you write yours here - if you don't want to write it here we'll wait until we receive an answer from the distributor in the UK that might have your order information. we have distributors in more countries and they are selling it locally. that's why i'm really sad to hear this experience with you but I'm willing to help and find out what was the problem! Waiting to hear from you soon! Ran, The Livia Team ************************* ****************** -update- Hey Yooee, We're still waiting for your email or information about your order. We can't find it using your name here. Please, get back to us whenever you can, We want to find out the problem. Ran, The Livia Team ****************** Hey Yooee, I'm really sorry to hear about your experience with Livia. We've had serious pressure during the past few weeks due to global delays with the deliveries and the pandemic consequences that caused a peak in requests and longer waiting times for support. we've already upgraded our support and now tickets are being handled within 1-2 hours maximum. I hope we can see what went wrong with your case! We're doing our best to improve even more and recruit more support agents now so there will be no waiting times to receive a response. I'll make sure that you receive response fast and clear and we'll definitely solve the issue and make sure you are fully satisfied as well! I only need your email / order ID to take care of it, please let us know. My email address is [email protected] and i'm available almost all day long. 7 days a week. Waiting to hear from you! I'm sure Livia will help you once again if you give us a second chance. Ran, The Livia Team

LiviaReviews of mylivia.com

About Livia

About these reviews

More in Health Equipment, California

Friendsbuyteststrips

HelloMD

Health Outlet Store

Wheelchairparts.net

LiviaReviews of mylivia.com

Livia reviews

100% money back refund---NOT!

Awful

THIS COMPANY IS A COMPLETE SCAM!!!!

I have never had a worse experice than…

Schlechte Erfahrungen mit Abbo kündigung

Full Refund a lie

7 months later I am still fighting for…

Criminals. Non-existent pathetic customer service. Broken device

About Livia

About these reviews

More in Health Equipment, California

Friendsbuyteststrips

HelloMD

Health Outlet Store

Wheelchairparts.net

Livia reviews

100% money back refund---NOT!

Awful

THIS COMPANY IS A COMPLETE SCAM!!!!

I have never had a worse experice than…

Schlechte Erfahrungen mit Abbo kündigung

Full Refund a lie

7 months later I am still fighting for…

Criminals. Non-existent pathetic customer service. Broken device