LiviaReviews of mylivia.com

UPDATE: Ran from livia contacted me and went above and beyond to get me a refund and make sure everything ended on a good note. thank you for all your help! tldr: machine doesn't do anything and the customer service is the worst I've ever experienced. I hate leaving negative reviews, but I'm doing so now in hopes that I can save someone else from going through this process. I bought this device in january 2021 in hopes that it would help my endometriosis. it doesn't - I have to have it at full blast just to feel anything and by that point it hurts more than helps. when I contacted them about stopping my subscription, they said I could if I returned the device and filled out a form. the link to the form was dead, leading right back to their home page, but I returned it anyways and paid $20 out of pocket to ship it. this was in the beginning of september. I still got charged in october, so I contacted them using their contact form multiple times and never heard back. I got charged again in november. by this point (november 2021) I contacted my credit card company and their only solution is to cancel my credit card and replace it with a different number so livia can't charge me anymore. hoping I don't have to do that but at this point it may be my only choice. disappointed is an understatement.

I have tried cancelling my subscription for months. I’ve called multiple times with no answer, they just tell you to leave a voicemail. I emailed, was going back and forth with a rep and she kept sending me the “link” to cancel but it would just go back to the main page, the website won’t even allow me to log in. I have filed a report with my bank and they have blocked the payments because I was left no choice, I just received an email from Livia stating they couldn’t process my payment, I emailed them back letting them know it is blocked and I will return my machine once I receive a proper link to cancel my subscription- because at this rate they will probably continue to charge me. Do not waste your money on this company, they are taking advantage of women in need and it’s so unfair

I was so excited to start using Livia! It finally arrived. I immediately put it to use when my time came back around. However, the device was clearly faulty. The cord didn't fit properly into the device and it would only work at interim times. I let company know by emailing multiple times and calling, leaving voicemails multiple times since no reps ever seemed to be available. But NEVER received a response. But if course they still charged my account. Which is unfair! Who wants to pay for something broken?! At least send a replacement or refund. But when the device does work, it is calming and does minimize pain. Just be careful with this purchase as customer service is totally non existent! UPDATE - Ran contacted me via email to follow up with this post. He explained that this is not the service they aim to provide for their customers. He was understanding and kind. I received a full refund, new device with 6 months free subscription, and a gift card. I am satisfied with how my issue was resolved.

Ordered in January 2021. Impossible to cancel on website, impossible to even log in, customer support non-existent. Never received any shipments that the subscription is supposedly paying for, not a single one. Currently opening a case with my financial institution and the BBB. Do not give these people your credit card info.

Hace meses que gasté más de 100€ en MyLivia, tuve que dejar una reseña negativa aquí para que se pusieran en contacto conmigo pues no contestaban a mis correos electrónicos. Después de, por fin, poder comunicarme con ellos, enviaron el producto y ofrecieron la mitad del reembolso de mi compra a una tarjeta que avisé ya no se encontraba activa (ofrecí varias alternativas pero, de nuevo, dejaron de contestar). Hace unos días, al ser consciente del tiempo que había pasada desde que enviaron el producto y que yo aún no lo había recibido, decidir hacer un seguimiento del pedido y descubrí que, por motivos que desconozco, el producto se había devuelto al vendedor. De nuevo contacté a través del correo electrónico y, de nuevo, no obtuve respuesta.

Me suscribí, y no me funcionó, estuve 3 meses pargando la suscripción para nada, y el día 10 de agosto, lo devolví, me costó 20 euros el envio a estados unidos, llegó a estados unidos a finales de agosto, estamos a 10 de noviembre, y aun estoy esperando mi reembolso, me ignoran completamente por whatsapp, esta empresa es super deshonesta, no lo recomendaría ni a mi peor enemigo... No solo se aprovechan del sufrimiento ajeno, sino que tambien te estafan... Muy indignada con ellos.. Me he gastado 77 euros para nada ( 25 del pedido, 8€ x 5 meses de suscripción y 20€ el envío a Estados Unidos), y encima no me hacen el reembolso... ACTUALIZO: ME ACABAN DE HACER EL REEMBOLSO, A RAÍZ DE ESCRIBIR ESTA RESEÑA, EN RESUMEN ME DEVUELVEN 25€, PERO HE PEDIDO 55€, Y UNA GRAN CANTIDAD DE ENERGÍA PARA DEVOLVER EL PRODUCTO, Y QUE TE LO REEMBOLSEN... ES MUCHA TELA....

Purchased the device in December 2018. It did not work for me so I returned it in March 2019. Still no refund after multiple follow ups. Then I got an email invitation to be a brand ambassador. Hell no!

I bought a Livia device in December 2018 now it's October 2021 and still didn't get the device or money back. Tried to contact them on Facebook and all platforms but I was blocked instantly. Also contact them on email but they kept promise me every time that I will get the refund in x amount of days but never got it. After a few exchanges of emails they stopped answering. Thank you Livia, I didn't need my Christmas present anyway🙄 and now they just sent me an email to invite me to become a Livia ambassador and earn point by living them a positive review...😤🤬