LiviaReviews of mylivia.com

Apparently from reading these reviews this is the only way to get in contact with the companies horrible costumer service. It been 2 weeks for me waiting on some kind of shipping information for my kit… is it normal to take a whole month? Even though they advertise shipping taking 3-5 days in the US i haven’t received anything! I have emailed them several time to no answer what so ever all i want is to have the kit in the first place to try it!

I ordered the Livia kit and paid it fully the only email I’ve gotten so far was the receipt for my order this was 7 days ago and I haven’t received an email letting me know if it has shipped or any status on it and on the website it won’t even let me see my recent orders I would just like to know the status on my order

Zero stars if I could. This company took my money and sent no product. Will not refund me, ignores my emails, and lied about tracking when I opened a dispute. Watch out, this company preys on women in pain.

Ordered livia during black friday sale and after one week the company had still not provided any indication when the item would be shipped and delivered. Contacted them and they said the item would be delivered on the 26th December and it will be prioritized. Today is the 27th December and still no confirmation that the item has been shipped. If they're unable to fulfill customer requests they can simply state so and provide a refund. Delusional customer service.

I ordered a Livia for my 13 year old who has very bad cramps. It's been almost a month and all I've received is a phony " we're so excited you placed an order email " seriously corny. No updates since and I still haven't received it. Here is their stupid happy email. I hate it even more since not getting any order updates. Feeling scammed. Update: After I posted my review Livia reached out to me with a tracking number that indicated it was to be delivered today 12/22. I happily waited in my home office, 3 other people in the home. I get an email saying delivery attempt made but nobody was home to accept. It also said a note left but nothing was on my door. So far issue is not resolved.

I just want to share my experience with using this product. It all feels so much like a scam. My boyfriend saw that this product has quite good reviews on their website, so he bought this for me. Now I know it’s because they only publish good reviews (still not sure whether they are real or not) on their website; the negative review that I left was not published. And apparently, they do the same thing here on this website: they will try to flag negative comments to prevent them from being published. I hope this review can be published. I just hope other people don't get fool by this scamming company and go through the same ordeal I and so many other customers went through. After receiving the product, I used it, but it doesn't help with my period pain at all. The first red flag is that this company doesn't just sell the product, they sell by subscription. Since it's not helpful, I wanted to cancel it. The customer service says that I can only cancel it after four months. I don't know the reason (they say they want users to try more times), but fine. They say they will cancel the subscription after they get the shipment number when I return the device. I asked the return address, but they refused to tell me, saying that they can only give it to me after four months. Fine. Then, after four months, I logged onto my account to try and cancel the subscription, there is no such option anymore. When I bought the device, it's said that "You can manage or cancel this subscription from your my account page." But the truth is that there's no option to cancel it on the account page. Then I contacted their customer service about how to cancel, I still haven't received any reply till now. I don't know what else I can do. I'm getting 12.18 dollars deducted from my bank account every single month for nothing. This kind of device might be helpful for some, but not for me, and I'm guessing not for most women. And the way this company sells this product (mainly through subscription) and how they made it impossible to cancel it, makes it all too much like a scam. This product didn't provide any relief to my period pain, but instead brought so much troubles, anger, and frustration.

I haven’t received an email regarding my shipping since i ordered. I sent an email yesterday asking it but no response.

Customer service sucks! I have left messages and sent emails several times regarding the fact I keep getting charged the $8 a month but have never received any of the replacement gel pads. Took forever to get the actual machine, but works...just no point of doing monthly subscription if you aren't going to receive goods. Be nice if someone would contact me. I haven't received an email from you and I left a voicemail before doing review, no one has yet called me back. Someone should have returned my call, as I left my #, not email.