LiviaReviews of mylivia.com

First off I would like to say I wanted to try the Livia pain relief system in hopes for some pain relief from chronic pain. Instead here's what happened. My husband and I made an order for a blue green livia kit, classic pink skin, classic green skin, flower purple skin, a monthly subscription, and special gift surprise skin(free with promo. one in offer shown was classic red). Shortly after, I looked for a phone number to call but couldn't find one. All I could find was that the company had two methods of contact which were email or messenger. I don't have social media messenger platforms so only option then was to email. So I did first one asking about their pads longevity and how often to change for frequent use as i have Endometriosis they didn't respond in minutes like traditional customer service, instead nothing at all, no response. So I emailed again in which then they responded which btw it was days later which, might I add, they never actually answered my questions or addressed my concerns but rather instead, gave me generic responses. Then after over two weeks, I still hadn't seen my order. Again I emailed them explaining I hadn't received my order let alone a courtesy update, which honestly you pay money for something you expect to see what you ordered in a timely manner or at the very least to be updated on order status. After emailing, it took them days instead of traditional minutes time frame (again) to send me a response, which seemed sketchy in my views. They said sorry for late response and that order was on it's way and sent a tracking number; however tracking number when clicked on, said package is awaiting fulfillment. Finally got package to see that all but two things in order was wrong and that I'm missing one set of pads. Again I contacted company who no surprise AGAIN took days to answer. Asking me for pictures and telling me the pads were there, that one set is already attached. Umm ok great that was obvious to check box as I did that prior hence complaint, their response doesn't change the fact that I'm still missing a set of pads. Anyways to comply, I sent a picture of what they sent. Here's list of what package I recieved all entailed: (PURPLE KIT, CLASSIC BLACK skin, classic pink skin-correct, CLASSIC RED skin-which according to site at the time, they advertised that was there special free surprise extra with order- correct, and I explained what was missing which was the classic green skin and the flower purple skin and of course missing set of pads. I waited days for response again, only to be told they sent what they had on hand in warehouse to avoid delay in order shipment because majority of what I ordered was out of stock. First off shipment was already delayed without even so much as a courtesy message. Then I told them nowhere on their site does it state that they can &/or will change a customer's order let alone give an option to do as such & that I expeced to get exactly as I ordered and nothing less. Along in that message I requested a prepaid shipping box to return unused new in box package, a full refund, and to cancel subscription. Days later this time closer to a week later, a new service representative responded demanding I apologize for there incorrect order fulfillment inconvenience to them???! And that now I'm mistaken because they then claimed they sent correct kit even though I sent a picture that shows otherwise, then they proceeded to tell me the black skin was the surprise skin and red skin was a commentary gift and that missing skins were on there way(still haven't seen them it's been nearly 2months now). Then she had audacity to offer three months free subscription and persistented to tell me how wrong I was. I showed husband who tried to be civil and responded on my behalf as this all was happening while I was having cardiac testing. They never responded. So I sent yet another email as soon as I was able to; I again demanded prepaid shipping labels to return NIB unused package, a full refund, and cancelation of unneeded subscription. Also called them out on their unprofessional customer service, actions, and in general how they overall handled their error. They still ignored me. I searched again for phone number and they had one posted but upon calling it, there was no answer. I sat there on a line waiting for someone to answer for 20min. Needless to say this company is a sham. We blocked their access to our account so they won't further charge our account. People beware of this company!!!

The device didn't work. I tried for 2 cycles, no pain relief whatsoever. I have terrible pains, and it was horrible to not take painkillers to try this out. I had to pay more than 200 DKK in taxes for receiving it in Denmark. The customer service is very slow, takes days and days. Lastly, the didn't wanna stop the monthly subscription for the pads!! I'm paying 49 kr pr month for since April, for nothing! The told me I could end it in July, I wrote them then, and realized today that nothing happened. Don't do this product. -- Updste: I i got my money back right away and a gift card of 50 USD.

Update 2022-02-07: it took me almost a year from the order and I got my refund. After this review on Trustpilot, new representative contacted me and solved refund problem in one day. So I take back and am deleting sentence about scaming. --- I want to warn everybody: they do not deliver your order, do not refund and in the end Livia just ignores your messages. And I can prove it with screenshots from conversations with their support. Long story short: ordered Livia on Feb 26, 2021. Never arrived. Tracking code showed, that my order never left US (I'm in Europe). Support admitted their mistake and on July 30, 2021 added me to "refund list". But guess what - no refund arrived :) After that, I wrote 1 email every month, requesting my refund. Not one time they answered. Just ignoring me for half a year now. I have installed email tracker in my emails - they read every email I send to them. But no answer and no refund.

Absolutely terrible customer service. Have been waiting over 3 months for an order and we still haven’t received anything. One person we were talking to eventually just started to ignore us. When the next individual took over the issue they lied about the new shipping date. Complete joke

Ordered the device over a month ago and I have yet to receive it. I did receive an email from them saying it was on its way to me three weeks after I placed the order, but the post office has no idea what they are talking about. Tried calling customer service, no response.

Update to my last review. After a month they sent me a tracking number and said it was sent. I checked the tracking number and it is not even in possession of the post office. I disputed my charge with PayPal and thankfully got my money back for the device, however nobody has answered me about cancelling the membership. I plan on reporting this company to the better business bureau.

Ordered a week ago and still have no shipping notification. The website says it will be sent in 3-5 days, with 48hour delivery so it should have arrived by now. I know there are delays with the postal service but the fact that Livia haven’t even shipped it yet cannot be blamed on postal delays!

Updated again - even though Livia said they would not charge me for the subscription. I keep getting charged and have had no luck getting a response from their customer service. Updated - Livia reached out and has refunded my money, provided my daughter a gift card and will pay to reroute the package once it gets to me - much improved service. We are still waiting for it to arrive, but am much more pleased with the service provided. and willing to give Livia a second chance. terrible customer service - I ordered Livia for my daughter who lives in another city. So different billing and shipping addresses. Both were entered into the online form, however upon review only the billing address showed up. I emailed support and after about 10 emails back and forth they confirmed they had the correct shipping address. Finally received the shipping tracking information today - it is being sent to the wrong address :( Tried to contact customer support again - but there are no agents to take the call. So disappointed. I will be requested my money back - as there was no delay on the automatic charges!