LiviaReviews of mylivia.com

I’ve placed my order 3 weeks ago as a new subscriber and have not received anything yet. Livia claims to ship out in 3-5 days for US orders, but that doesn’t seem to be the case. I’ve reached out to customer service and have not received a response either. I decided to overlook the negative reviews about shipping/customer service and regret it immensely.

I ordered this product in March of this year with a subscription plan for $8 a month and I paid $23 dollars for a starter kit. It took almost three months to actually arrive and since ordering I have not received any new gel pads despite me continuously being charged for them. Today I finally had enough and tried to cancel my "subscription" only to find there was no real way to cancel and I cannot remove or add a different form of payment. This product has turned out to be a waste of money and time. I do not recommend this to anyone.

I tried to cancel my subscription but i still got charged and i got my order very late it took me almost a year to get this item if you have other options don't use this company

This machine did not work for me. I contacted the company to send it back and they will not allow me to send it back until a certain number of months are up. They continue to charge me for monthly pads, but I have yet to receive a shipment. I have requested to send this back after the "subscription" is over, but they have stopped responding to my emails. I am so angry I didn't read all the negative reviews before. It seems to work for a lot of people, but if it doesn't work for you they will refuse to let you return it, never send the additional pads (I don't actually need them, but if you are going to charge somebody for something at least send it), and stop responding to your emails. If it doesn't work for you they will just charge you monthly until you die.

A year ago I ordered Livia for the first time. I've waited a month for my order status to move from "Awaiting fulfilment" or for a reply from the customer support that I tried to reach several times, both by contact form and Whatsapp, to tell me the reason why my order was not fulfilled in such a long time. After more than a month of silence, the customer support finally replied to me saying it was already shipped and even providing me a delivery date but never informed me of the tracking number, even when it was requested. I've found this behavior very suspicious, and so did PayPal, who refunded me for this order (I managed to get a refund from PayPal, Livia always refused to). I'm glad I did because, guess what, it never arrived (and probably never sent). More than a month ago, and even after this awful experience, I was again very curious about Livia and wondered if it was just bad luck on that first time. I placed an order on June 1st and paid for it. It's important to mention that in their FAQ they say that international deliveries take "up to 15 days". Three weeks after placing my order, I still didn't have any news about it. I received a contact from the customs saying I'd have to pay a fee over more than a 40$ value. All this because Livia stated in the package a value that was more than twice what I actually paid. This means I had to pay way more than I should have for customs to eventually release my package. Once again, I contacted customer service explaining the situation and they said it was not their responsibility. That what is on the package is the price of the device, and what I paid was the price of the subscription. I replied back with a screenshot of their invoice, that states, unlike they say, that the paid price is for the device, proving they were giving me wrong information to get away with the fact that they put a wrong value in the box, leading me to pay more fees than I was supposed to. They didn't reply to that(obviously). Now, a month and a week after ordering and paying: - I still don't have my order (36 days later, when they say it takes up to 15); - I had to pay fees I shouldn't have; - The last update on my order tracking number is from 2 weeks ago (22 June); Which means that, for the second time, I paid for something I will most likely not receive and the only thing that Livia keeps saying is that they are not responsible for the package once it leaves their warehouse. So, if the order never arrives to you, it's your loss, they will not refund you. Apparently the only thing Livia cares about is getting your money, after that you're on your own.

I emailed customer service the same day I ordered Livia, asking if I could please cancel my order. I didn't hear back for two weeks, at which point I was told it was too late, the item had shipped, but not to worry, I could return it any time within 120 days for a refund. I didn't get shipping notification until a week after that, so did it already ship? Regardless, as soon as it arrived, I shipped it back the very next day. I heard nothing from the company about receiving my return, but tracking showed it had been delivered, so I reached out, and I was told that I couldn't cancel my subscription until after four months, which was confusing after the "just return it within 120 days" answer I'd received from the previous rep. I understand having policies, but the whole experience of trying to cancel the very same day I ordered, and being told it was "too late," because *they* took weeks to reply...it's a bummer. And now, when I've asked if I'll get some sort of confirmation after four months, letting me know that the subscription has been successfully cancelled, I was told that I'll need to "contact [Livia] after the 16th of September so we can give you instructions for the return." So not only will I need to reach out (and hope they don't take weeks to get back to me, charging me for additional months), the rep hasn't remembered that I've *already* returned the device, which was the entire reason I contacted her originally: to see if they'd received it, because the tracking info indicated it had been delivered. I'm guessing the product itself is great, but if you have to resolve any issues through customer service...good luck.

This is the worst experience I've ever had with a company purporting to be in support of women's health. It is a major scam. The device works fine but isn't anything special—basically just a standard TENS machine that's overpriced. The real problem is that the company will scam you into some kind of subscription/warranty, which supposedly comes with refill gel pads for the machine. I have been paying this $7/monthly subscription for seven months and have yet to receive one gel pad. I've reached out countless times and have said I'd like to cancel. I've been given the runaround there too—first I was told I couldn't cancel within four months, then I was told I should wait until the six-month mark because that's when I would finally receive the gel pads I'd been paying for. Now that I have attempted AGAIN to cancel and have expressed my extreme frustration, I'm being made to explain and reexplain why I want to cancel. Even if the device was wonderful, I should be able to cancel a subscription at ANY time for ANY reason. The fact that Livia will not allow customers to do so speaks volumes. Please save yourself the headache and search out other options that are not fraudulent.

If I could give it zero stars, I would. I ordered my Livia on April 3rd and I have not received it. There is no way to cancel the subscription on your own and no one responds. It is now June, still nothing. This company is a scam.