MyFontsReviews of myfonts.com

Response from MyFontsMar 26, 2026

Hi Simon. We're sorry to hear about your experience and have sent you a note to discuss this further. Customer feedback is very important to us as it helps us improve our products and service, so we value your insights.

Response from MyFontsOct 6, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. Font identification isn’t always straightforward — with subtle or widely used designs, results may include multiple matches. Please don’t hesitate to reach out to us directly at [email protected]. We’d love to help you find the right font now and in the future.

Response from MyFontsOct 6, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. Font identification isn’t always straightforward, especially when the sample includes subtle design variations or popular styles. When the exact font isn’t available—often due to copyright—we provide the closest match from our licensed library. We never offer unlicensed fonts and are transparent about providing legal alternatives. Our priority is helping customers find the best match while ensuring full compliance. If a recommendation didn’t meet your expectations, we’d genuinely appreciate the opportunity to make it right. Please don’t hesitate to reach out to us directly at [email protected] — we’re here to help and would love the chance to assist you further.

Response from MyFontsOct 6, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. We sincerely apologize for the frustration and inconvenience you encountered. This is not the level of service we aim to provide. We appreciate you taking the time to send videos and screenshots to explain the issue — that effort should have been met with prompt and helpful assistance. While we’re relieved to hear a refund was processed, the situation should never have escalated to that point. We’re taking your feedback seriously and using it to review our support interactions so we can ensure better outcomes going forward. If you’re open to it, we’d welcome the opportunity to speak with you further and learn more about what we could do better. Please feel free to contact us directly at [email protected] — we’d appreciate the chance to make things right. Thank you again for sharing your experience.

Response from MyFontsOct 6, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. We completely understand how important a smooth, reliable interface is when you're trying to work efficiently, and it’s clear that we fell short of expectations here. The issues you mentioned — from font loading problems to difficulties with the WhatTheFont tool — are not the experience we want anyone to have.We’ve completed multiple development sprints focused on improving our website’s performance and the functionality of our tools. As a result, many of the bugs and usability issues you encountered should now be resolved. Please feel free to reach out to us directly at [email protected] if you'd like to share more specifics or if there's anything we can do to assist you right now. We're here to help — and committed to making your experience better.

Response from MyFontsOct 7, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. If you're open to it, we’d be happy to take a closer look at your situation — whether to clarify licensing, offer alternative options, or help you get the most out of your purchase. Please don’t hesitate to reach out to us at [email protected] — we’re here to support you. Thanks again for sharing your thoughts. We’re listening, and we're committed to making things better for designers like you.

Response from MyFontsOct 6, 2025

Thank you for your review. We know it’s been a while since you posted it — we’ve recently regained access to our Trustpilot account, and we’re glad to now be able to connect more directly with our customers. We truly appreciate your feedback. We understand how disappointing it can be to upload a high-resolution image and not receive accurate or helpful font matches. That’s certainly not the experience we aim to deliver. Font identification can be tricky, especially with unique or stylized samples, and in some cases, our system may suggest the closest match from our library when the exact font isn’t available. We’d be happy to take another look and assist you directly in identifying the font. Feel free to reach out to us at [email protected] with your image — our team is here and ready to help. Thanks again for your honest feedback. It’s incredibly helpful as we continue working to improve our tools and services.