britt C.
Arrived broken … but customer service was very lovely
I was a little disappointed at first as my One Wish Willow replica arrived slightly broken and was also missing the box. However, Elaine from the customer service team was absolutely lovely. She was so warm, friendly and helpful throughout the whole process and organised a replacement for me free of charge. I genuinely really appreciate everything she did to help me and how easy she made the situation to sort out. She was such a lovely person to talk to and provided amazing customer service. Thank you so much, Elaine!


