Yuedong Z.
Update to The package was not delivered and lying about my address is incorrect.
Updates: The carrier definitely lost my package and claimed my address was wrong. MyFaceboxer team actively contacted me to resolve the issue, offered to send me another order. Unfortunately, this was supposed to be a Christmas gift. Resend me the order does not work for the time frame. Then they offered a refund option and refunded me quickly afterwards. It may be just bad luck that the carrier lost my Christmas gift right before Christmas....Regarding the Myfaceboxer team, they did respond to the situation promptly and did offer reasonable solutions to the situation. Therefore, I upgrade the review from 1 to 3 stars. _______________________________________________ The package was not delivered. After I contacted them, they told me my address was insufficient and wrong?! I replied to the email with an attached photo of the address used for this order, my driver's license address, and recent mail and packages I received. They are all showing the same address!! I tried to prove to them my address is correct, and even asked me to provide my address again, it will still be the same. I ordered it as Christmas gift, and now because of this nonsense, I will not be able to receive it before Christmas anymore. Guess what, their second email is exactly the same as their previous email! still claim my address is wrong or insufficient!!! And it claims that if I do not resolve it with the carrier in 7 days, it will be returned to them, and they will charge me extra for redeliver??!!! It is definitely a mistake between you and your carrier that my package with a perfect fine address could not be delivered, you should be take more responsible to resolve it with your carrier.
Response from MyfaceboxerDec 22, 2025
Hi Yuedong, Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not meet your expectations. We deeply regret any inconvenience this may have caused. Please know that your satisfaction is very important to us. To better understand and address your concerns, our team has followed up with you directly to resolve this. We appreciate the opportunity to improve and hope to have the chance to make things right. Best regards, MyFaceBoxer Team


