My DollfyReviews of mydollfy.com

I ordered my first doll with this company and was very disappointed. The model was my recently deceased dog, Eira. A white husky. I also paid for the preview service so I could be sure she looked good. They didn’t respond to my email regarding the preview and sent her without making any changes. After many failed attempts at communication, I had PayPal refund me for the preview service. I knew I was receiving a doll that I would not like but someone still spent the time and materials to make the doll so I did not ask for a refund on the doll itself. Regardless I am sharing here so that others can see the quality is severely lacking. She not only looks nothing like a husky, they used black beads for eyes (no color in them at all), she has no shape to her body (just a solid blob), her ears are different sizes with what looks like pink sharpie? Colored on them so lightly I can barely see it. They also sharpied on her face? Not sure why. Do not recommend.

Hi there, Unfortunately after months of waiting for my order, it finally arrived completely wrong. I specifically said in my order the Brittany Spaniel needed the halo and wings, not the dachshund. I got my order today and it was the dachshund with the angel halo and wings. See attached photo. It’s very disappointing because I waited months for this, and to open it and have it be wrong was very upsetting. I also spent extra money on the halo and wings. What can you all do to rectify this situation? I love the product, but am upset I spent a lot of money and it’s the wrong order. I understand everything is handmade, but am not looking forward to waiting months for my correct order. Please advise as to what can be done. Beth Cobb UPDATE: now they’re telling me to “carefully take off the angel wings and halo myself” 🤣 image.png UPDATE: You’ve finally offered to remake the correct doll. Not the entire mobile, I still have to attach the doll myself , which is fine hopefully. I am still waiting to hear about shipping as it’s been over 3 weeks since you all finally agreed to correct my order.

Very slow! I ordered in January. It’s now April and I still haven’t received my order. I’ve inquired multiple times.

The order was delayed many times and yet auto-emails were sent out telling me my order was completed when it had not been started yet. I reached out to the company several times and was given the excuse that the emails were automatic, then that I would get a tracking number the following day. 10 days later I reached out to them again about the order, not only was there no tracking number but the order wasn’t even completed. I had to constantly chase down updates while continuously getting emails of untrue auto-status updates. They did nothing to rectify the situation. While the product is cute, it’s definitely not worth doing business with this company and the shady run around. I would not recommend this company to anyone and I tell everyone I meet a warning so they do not use this company either. This product was supposed to be delivered approximately Feb 3rd and I finally received it March 24th. Buyer beware! Not worth the trouble!

This is the worst company I have ever known. It took forever to get the dog. It took over four months of going back-and-forth back-and-forth and when the dog arrived, it looks nothing like what I thought it would look like looks nothing like My Son very disappointed would never use you again. It would never refer you to anybody that I know.

Honestly one of the worst experiences I’ve ever had. I’m fairly understanding but over 3 months to get an order with lots of empty promises. It wasn’t until I threatened to report them for fraud did my order suddenly appear. My recommendation is skip this company and support an Etsy artist. I wish I had. Also their US office is a shell — everything is in Vietnam and the service is worse than you can believe.

Not wat I expected nothing at all the time it took to get here and the quality I can say there wasn’t no effort into the product for the price people pay I figured it would look something to the picture I send nothing like it if I can rate 0 stars I would

If the fact that more than half of these reviews here are one star wasn’t enough to convince you I pray that if my experience can convince at least ONE of you not to go through these guys before you spend your money I will consider that a immense life achievement. To say, I was disappointed with this company is quite frankly the understatement of the millennia. Unfortunately, I impulsively got this because it was meant to be a Valentine’s Day gift and I knew for sure it wouldn’t get here till after, but fortunately, my girlfriend is very patient and accepting. The reason this place has such a strict rule on not refunding people is because they know EXACTLY what they are doing and it’s really sad because there’s no way we can get these people shut down. So for context I am an African-American male, and my girlfriend is Hispanic and I explicitly stated that in the description along with the actual picture I submitted to them I checked the lighting on the picture and made sure they reflected exactly everything I said in my description, what’s crazy is I NEVER paid for the preview option but for some reason, they allowed me to preview it, and when I saw the preview of the dolls my expectations were completely shattered and not in a good way. Not only do the dolls not look like us, but They couldn’t even get our skin tones correct. My doll doesn’t look any bit brown and mind you. I’m a fairly darker African-American. There’s no excuse as to why my doll turned out the way it did. And her doll made her look like a Caucasian grandmother with bright red blushing cheeks, and she is more of a tan butterscotch color. My Valentine’s Day would be ruined if I didn’t have a contingency plan I went on Etsy And found somebody much more professional with much more positive reviews charging almost HALF. This person didn’t charge me to even preview the dolls I paid for And the attention to detail with this person is incredibly superb. The only reason I didn’t go through them first is because I started off by googling instead of doing further research on this place they put so much work into their website to make themselves LOOK professional but I promise they’re a bunch of jokes. You see the website and their examples and you think you have something that justifies their incredibly high price but beyond that it just degrades itself and quality and overall customer service do you like most of the other comments here and just go through Etsy I promise one of the first two options you find would be the optimal way. In fact, my dolls from Etsy are going to be here on Friday the 14th and mind you. I ordered these Etsy dolls more than two weeks AFTER I ordered from Mydollfy to go here I am still waiting for the first set of dolls with no arrival date or even a shipping Tracking number. And probably the most crazy detail is both sets of dolls (Etsy and Mydollfy) are BOTH Coming to me from Vietnam. The nice person on Etsy. I’ve been working with has been very communicative and very responsive and told me upfront before they even were shipped that the dolls were coming from Vietnam so it would take a little bit of time meanwhile with Mydollfy They fooled me into believing they were based in Delaware when really I had to find out from the computer generated email that they were also based in Vietnam. So don’t let the fact that the dolls are coming from Vietnam discourage you from going with the person from Etsy I can promise you that person from Etsy is very professional very communicative and is actually pretty meticulous about their work. This company on the other hand Is charging around double the person on Etsy is charging and you would think the extra money is going towards better work and better communication but it’s just going for a bigger headache and a nonrefundable loss. Whenever I get those ugly dolls from this company, the first thing I’m going to do is BURN them. They’re already a liability and an irreversible regret whether I throw them away or lock them away doesn’t matter. I genuinely want to watch them burn before my eyes and only after doing so will I at least feel a little better.