Wesley B.
No Accountability in this Company.
This company has much to learn on ‘Professionalism’. The product eventually got to my mailbox 2 1/2 months after the purchase. It was a Valentine’s Day gift and it was ordered and paid for on month in advance. It was one thing after another & another & another! And just when you thought the order was ready, there would be something else. The communication was sub par & unnecessarily DRAWN OUT! (Probably intentionally) The artist got many colors wrong. Many TIMES! Each and every time, this would set back the process MUCH IN TIME. The artist also gave the female doll very dark ‘roots’ in blond hair. lol There weren’t even any roots in the PHOTO! MyDollify imagined roots in hair & then COMMITTED IT TO YARN! (You can’t write this s***!) or maybe you can now at this point idk. They would not budge on a discount for the product even though management was very much aware the product was almost 2 months late on delivery for Valentine's Day. Responses from management were obnoxiously polite to the point where it was intentional and they just made really poor excuses. No accountability. The whole experience was insufferable…. Never again with this company. Never again.
Response from My DollfyJul 12, 2025
Hi Wesley, I’m truly sorry for your experience, and thank you for taking the time to share such detailed feedback — even though it’s painful to hear, it’s important. We take full responsibility for the delay and the stress it caused, especially for such a meaningful occasion like Valentine’s Day. Your expectations were absolutely valid, and we deeply regret not meeting them. As for the doll details, like the hair color and repeated adjustments, we clearly failed to translate your vision accurately, and that’s on us. Our dolls are handmade with care, but in this case, too many rounds of back-and-forth may have caused more harm than help — and we’re now reviewing how to streamline and clarify the preview process to avoid this in the future. Regarding the tone of our communication — if it came off as dismissive or overly formal, that was never our intent. We genuinely aim to treat every order with heart and humility, and it’s clear we fell short of showing that authentically. We know a refund or discount wouldn’t fix your experience — but we’d still like to make it right, in whatever way we can. Please feel free to email me directly at [email protected] if you’re open to continuing the conversation. Warmly,