Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
mydollfy.com
Website
mydollfy.com
Category
Art & Handicraft
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
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Im sorry i over reacted at first i though u guys were a spam because my item took longer thatn expected that was my only issue but other than that i was beyond impress with the quality of the item so incredible good when it arrived . exactly as the picture that i sent thanks alot for that
Response from My DollfyJun 25, 2026
We sincerely apologize for the delay. During that period, we experienced an unusually high volume of orders and worked very hard to fulfill and deliver them all as quickly as possible.
That said, we are truly happy to hear that you loved the gift when it arrived. Your kind words mean a great deal to us, and we sincerely thank you for your support.
JB
JB
I ordered a doll and key chain of my…
I ordered a doll and key chain of my deceased dog back in December. Still have not received either one but I do keep receiving AI inspired emails that they are working on it. Run away from this SCAM!!
Response from My DollfyJun 25, 2026
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused.
Over the past few months, we experienced some staffing changes along with an unusually high volume of orders, which unfortunately led to delays in production and shipping. We understand how upsetting this has been, especially for such a meaningful order, and we are truly sorry for not meeting your expectations.
We have been working hard to resolve these delays and ensure that all outstanding orders are completed and delivered. If you still need assistance with your order, please contact us by email with your order information, and our support team will be happy to look into it for you.
JI
Jorge I.
Robot emails. No dolls. No commitment to agreed terms.
I purchased my dolls on Dec 16th, and paid for express service. Here we are Jan 14th and nothing. I did receive an email saying they were completed and in route, pictures would be sent, but when I emailed them to inquire, I was told, the email was sent by mistake.
So I questioned the timeline, lack of commitment to the original deal (fast service) and within 3 emails of going back and forth, I noticed that I am either talking to a robot or someone doing cut and paste, because I literally received the same answer word for word.
To this date, no one can respond in saying when I'm going to receive it, I am not offered a refund even though they didn't meet the original agreement.
I think I'm only left with reporting this to my credit card as fraud and ask for a charge back.
Response from My DollfyJan 15, 2026
We sincerely apologize for the delayed response, and we truly regret the frustration and disappointment this experience has caused you. We understand how upsetting it is to feel unheard or to receive repetitive replies, and we want to address your concerns clearly and honestly.
First and foremost, we would like to clarify that our products are 100% handmade, crafted individually by skilled artisans. Because of this handmade nature, we are unfortunately unable to guarantee an exact completion or delivery date, even with expedited or express services. This limitation is stated in our policy and explained during checkout, but we fully understand that this does not lessen your frustration—especially when expectations were set around faster service.
Regarding the email stating that your dolls were completed and in transit: we sincerely apologize for this internal mistake. That message was sent prematurely, and we acknowledge that this caused confusion and disappointment. This is not the level of communication we strive to provide.
Concerning the express service, its purpose is to prioritize your order in our production queue and shorten the estimated timeline where possible. However, it does not override the handmade production process, which can still vary depending on complexity, artisan workload, and seasonal demand. That said, when the express service does not meet expectations, we absolutely understand why you would feel the original agreement was not fulfilled.
We want to reassure you that:
Your order is not abandoned or ignored
Your dolls are being actively worked on
We are not an automated system—though we acknowledge that repeated template-like replies may have made it feel that way, and for that, we are truly sorry
At this point, we are more than willing to:
Refund the express service fee, and
Provide you with a clear priority update on where your order currently stands in production
We sincerely hope you will allow us the opportunity to resolve this directly with you rather than escalating it further. Your trust matters deeply to us, and we truly regret that our communication has not reflected that.
Please accept our heartfelt apologies, and thank you for your patience with a handmade process that, while meaningful, can sometimes fall short in clarity. We are here and ready to make this right.
MS
Mary S.
DO NOT PURCHASE FROM MY DOLLFY
This is the WORST company I have ever dealt with. They will take your money and run. I am a first time mother that just moved to a new home. I paid for the unlimited edits for my baby’s mobile with a doll of my dog. I approved the last set of photos. However, when I opened the package, there was green stitching and super glue all over the back of my dog’s head. Keep in mind, my dog does not have green fur. When I looked back on the approval photos, I noticed I did not get a photo of the back of my dog’s head. Hmm, wonder why…
When I reached out with my concern, the company accused me of making these edits because I did not open the package right away. You would think a company that sells BABY MOBILES would be more understanding of the hectic life of getting ready for a newborn. Also, who accuses their customers of that? Totally unprofessional. I agreed to a $20 refund and tried to move on.
About a week later, my fiancé was unpacking boxes and decided to put the mobile together. He discovered that the hanger (shipped separately) was broken. I sent a picture of the broken hanger to My Dollfy with the request for a refund.
This is their response: “We completely understand your concern. However, your order was successfully delivered on September 26, and the issue was only reported more than two weeks later. In such cases, we’re unfortunately unable to offer a refund or replacement, as any damage occurring after delivery is considered customer-handled.
From the attached photo, it appears that the hanger was bent or broken by force, rather than a shipping defect. If the item had arrived damaged, it should have been reported immediately upon delivery so we could have addressed it right away.
We truly appreciate your understanding on this matter.”
Are you kidding me…? There was NO protective material in the box preventing the hanger from being broken. Keep in mind, I am a pregnant first time mother that just moved to a new home. Unboxing packages is not a priority. You cannot charge a customer for a broken product and blame it on them. My Dollfy does not care about growing families. They will steal your money.
And see their reply? They will blame everything on you. Like I said, My Dollfy does not care about busy growing families who just moved into a new home for their newborn. Better open that package right away!
Response from My DollfyOct 14, 2025
Official Statement from My Dollfy
We would like to address the recent feedback regarding the damaged hanger and the overall experience.
Our team takes every concern seriously and always strives to resolve issues fairly and transparently. However, in this case, the customer received both the doll and the hanger on September 26, but only reported the hanger issue more than two weeks later, on October 13, without any unboxing video or timely proof that the item arrived damaged.
At My Dollfy, we kindly ask all customers to inspect their packages upon delivery and contact us immediately if there is any issue. This policy allows us to investigate with the shipping carrier and provide a proper solution. Unfortunately, when damage is reported long after delivery, it is no longer possible to determine whether it occurred during shipping or afterward.
It’s important to clarify that the $20 goodwill refund mentioned earlier was issued for a separate matter concerning the dog doll, which the customer had reported promptly and which we resolved with understanding. However, after that case was closed, the customer later demanded a full refund for the broken hanger — an issue reported much later, despite both items being delivered at the same time.
While we fully empathize with personal circumstances, it is not reasonable to use them as justification for not inspecting an order for over two weeks. In fairness, we must also protect our artisans and business from claims that cannot be verified after such a long period.
From the provided photo, the hanger damage appears to be caused by bending force rather than a shipping or manufacturing defect. Additionally, no other customers have reported a similar issue, reinforcing our belief that the product left our studio in perfect condition.
Given the timing, lack of supporting evidence, and pattern of repeated refund requests despite prior resolution, we have reasons to believe that this behavior may not have been made in good faith and could have been intentionally harmful toward our business.
We truly value all of our customers and deeply regret that this experience has led to misunderstanding. However, given the facts, we believe our response and resolution were fair and aligned with standard business practice.
JY
James Y.
A terrible experience. Do not order.
MyDollfy says their standard order to delivery timeline is roughly 3-4 weeks. I paid an extra $50 for expedited production. That means I should have received my order earlier by way of it being completed in an expedited fashion. I ordered my product on September 8 and I received my order 31 days after placing, and shipping only occurred after I submitted a credit card chargeback request. 31 days is longer than 3-4 weeks. If I did not submit a credit card chargeback request and inform MyDollfy that I did, I believe 100% I would still be waiting for shipping to occur.
I was gaslit consistently by “customer support” throughout the entire process. After several days of repeated emails going unanswered asking for a shipping update, I was told that my product was shipped and I had already been provided the tracking number. When I demanded the tracking details in a response email, I was told actually my order was still being finalized by the “artisans”. When I wrote that I submitted a chargeback request with my credit card company, I was then told actually my order was shipped immediately after my approval email two weeks prior.
Did my order arrive in a nice MyDollfy branded box like their photos? Of course not. You can see they used the smallest box, and the accompanying picture card was tiny and pixelated. The presentation of the received product was atrocious.
Do the dolls themelves look nice? Sure. But I paid for expedited production, which naturally should have led to an earlier shipping date. Instead, on our 2nd wedding anniversary, all I had to show my wife was the infuriating email exchange with a “customer service” department that exits solely to delay, obfuscate, and gaslight customers. Also, note that while MyDollfy says their customer service department is accessible 9am-5pm PST, I only received email responses (usually 48 hours after mine) between 8pm-2am PST. Their customer service is not US based and may be AI. Just another lie to consider before purchasing.
These are overpriced products. Other companies, and individuals on platforms like Etsy, provide better alternatives. When you purchase expedited production, know that you won’t receive expedited production. Again, a standard order is fulfilled in 3-4 weeks. I purchased expedited production and received my product in 31 days, with shipping only occurring AFTER initiating a credit card chargeback.
I don’t think you should order a product from this company. They ruined an experience I was trying to create for my wife on our 2nd anniversary. I asked repeatedly for a refund of the $50 up charge I paid for expedited production, considering I did not receive expedited production, and was refused. Happy to return the product and receive a full refund through my credit card chargeback instead.
If I can prevent at least one person from wasting their time, energy, happiness and money like I have over this last month and longer, I will at least have found some solace.
Response from My DollfyOct 13, 2025
We truly regret to hear that your experience did not meet your expectations. However, we would like to clarify a few important details regarding your order and our process.
You selected our “FULLY Tracked Shipping + FAST Production (3–5 Days)” service, which ensures your order is prioritized and completed earlier than our standard 4–6 week timeline. We followed this expedited schedule exactly as stated.
As with all of our handcrafted dolls, every customer who bought Preview & Unlimited Edit Service will receive a Preview & Unlimited Edit Service before shipping. This allows clients to review their custom artwork and request any necessary adjustments until full approval is given. In your case, after we sent the preview, you requested several edits. According to our policy, our artisans are required to complete those changes before proceeding to shipment — this naturally adds time to production.
While we always do our best to balance speed and quality, it is simply impossible and unfair to expect multiple revisions and an expedited timeline simultaneously. Each doll is fully handmade from scratch, and careful craftsmanship takes time.
Once your order was approved, it was shipped immediately, and the tracking number was provided. Despite this, you opened a chargeback claim stating the item was not received, even though delivery was successfully completed. We trust that your bank will review all documentation and recognize this claim as invalid.
If our intention were dishonest, we would not have invested time, materials, and effort to create and deliver your personalized doll. We’re deeply saddened that after receiving your item, you still chose to open a dispute.
Our entire team works passionately to craft meaningful keepsakes for our customers. We value honesty, communication, and craftsmanship — and we always strive to ensure every customer’s satisfaction through fair and transparent service.
KT
KT
The WORST
The WORST. First of all, they lie about the shipping time. My order took OVER three months to ship. That is not even the worst part. The worst part is I paid extra for the halo and angel wings because my dog is DEAD. I ordered the baby mobile with one dog, customized for a total of $119. The "doll" came without the halo or wings. I contacted the support email, and they told me the most they would do was refund me the charge for the halo and wings, and kept referring to them as 'accessories. ' Said I could go to the store and BUY supplies to attach them myself if I wanted. When I told them that the entire point of the purchase was for the dog to have wings and a halo, and without them, my item was unusable. Similar to if you paid for a backpack to have your name embroidered on it, and it came with it misspelled. They doubled down on how those items are "just accessories" and that they will give me 20% off my next order. Gross. Literally order from ANYWHERE else.
Response from My DollfyJul 28, 2025
We’re truly sorry to hear that your experience did not meet your expectations, especially given the emotional significance of your order. Please know that we took your concerns seriously and did everything in our ability to make things right — including refunding the full amount for the missing accessories and promptly sending the halo and wings to be attached at home, as they are detachable by design.
We also offered you a 20% discount on your next purchase as a gesture of goodwill. While we always strive for perfection, we also believe in being fair. A full refund for a completely customized item — which was handcrafted and delivered — simply wouldn’t be sustainable, especially when we’ve already addressed the missing parts.
That said, we sincerely regret that your experience fell short. Feedback like yours reminds us that there's always room to improve, and we’re committed to making our service better for every customer moving forward.
Thank you again for your honest input.
AE
Ashley E.
The crotchet doll looked nothing like I…
The crotchet doll looked nothing like I thought & they would not refund me.
Response from My DollfyJul 12, 2025
Hi Ashley,
We’re truly sorry to hear that the doll didn’t meet your expectations. Our artisans always do their best to handcraft each doll based on the photos and details provided, and we deeply regret that it didn’t turn out as you hoped.
Since each item is fully handmade and personalized, we typically aren’t able to offer refunds — but your feedback matters a lot, and we’re always working to improve. If you'd be open to sharing more details with us directly, we’d love to make things right or offer a solution.
With sincere apologies,
DG
Damian G.
Scammers. Do NOT trust them. Bad owner/operator
Ordered 2 dolls and paid $20 extra per doll for custom input. Waited over a month for them with several emails apologizing for the delay. I was not able to customize the dolls or have them add anything even though I paid extra for their service. Also, ordered 2 cards for the doll, and only received one. They refused to send it out, even though I paid for it and instead emailed me a copy of it and told me to print it out… incredible. Spent over $100 on dolls that were supposed to be meaningful. Don’t trust them, will be reporting the overcharge to my bank
Response from My DollfyJul 12, 2025
Hi Damian,
I’m truly sorry for your disappointing experience. This is far from the thoughtful, meaningful gift experience we aim to provide.
Regarding the custom inputs, it appears there may have been a miscommunication — we always send a preview email for approval, but in some cases it may land in spam and go unseen. We’ve since added SMS alerts to help prevent this issue in the future.
As for the second printed card, I completely understand your frustration. The reason we offered the digital version was due to the tight timeline, but it was never our intention to withhold something you rightfully paid for. If you’re still open to it, I’d be happy to ship a physical version of that missing card immediately at no cost to you.
Please accept my sincerest apologies — we truly care about every customer’s story and are working hard every day to improve.
Warmly,
