My DollfyReviews of mydollfy.com

Response from My DollfyJan 3, 2024

Thank you for taking the time to provide your feedback, and we're delighted to hear that you found the doll beautiful. However, we sincerely apologize for the challenges you experienced with communication and the condition of the personal card. We understand the importance of transparent communication and ensuring that our customers have a positive experience. It's unfortunate that our customer service did not meet your expectations, and we're committed to addressing and improving this aspect. Regarding the location information, we appreciate your suggestion to make it clearer. We'll work on providing more detailed information about our manufacturing processes to avoid any confusion in the future. Thank you for bringing this to our attention, and we look forward to resolving any outstanding issues. Best regards,

Response from My DollfyDec 7, 2023

I'm sincerely sorry to hear about your disappointment, and I apologize for any distress caused by the custom crochet cat not resembling your deceased pet as expected. Your feedback is crucial, and we want to ensure that you have a memorial item that brings comfort and joy. To address this issue, we would like to offer you a few options: We can create a new custom crochet cat based on an updated photo or reference image that you provide. If you prefer, we can issue a partial refund as a gesture of goodwill. Please let us know your preference, and if you choose the option of a new cat, feel free to share any specific details or characteristics you'd like us to focus on. We genuinely appreciate your understanding, and we're committed to making things right for you. Best regards,

Response from My DollfySep 11, 2023

I'm sorry to hear that the doll doesn't match your grandmother's hair as you expected. We strive to create personalized dolls that meet our customers' specifications, but sometimes there can be variations. We appreciate your feedback, and we'll use it to improve our processes in the future. If there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us.