My DollfyDiscover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Casey
Sent in pictures of a golden retriever for a mobile. Didn’t think the extra money to review product before shipment would be necessary based on their ads. What came looked like a 20 year old shitzu and dingo had a baby in crochet form. I sent feedback and they said I could pay another $100 for another one…
Justin W.
I paid extra for unlimited edits BUT they have other “policies” that contradict this and your edits are indeed limited. Its a shady practice.
John P.
Could not track my package, taught it was lost and I also taught it might have been here before Xmas, coming up on 2 months still not here. Will not be getting anything off you again.
Response from My DollfyJan 14, 2024
I'm truly sorry for the confusion caused by the automated emails, and I understand the frustration you must be feeling. Your concerns are completely valid, and I appreciate your honesty. I want to reassure you that your order is indeed in transit and should arrive in the next few days. I understand the anticipation, especially given the circumstances, and I apologize for any inconvenience caused. Your feedback is invaluable, and we are committed to improving our processes to prevent such misunderstandings in the future. If there's anything else I can do for you or if you have further questions, please feel free to reach out. Thank you for your understanding, and I genuinely hope the upcoming arrival of your order brings some comfort. Warm regards,
Kathleen E.
Did not make changes as I requested
Response from My DollfyJan 14, 2024
I am sincerely sorry to learn that the changes you requested were not accurately implemented, causing disappointment. Your experience is not reflective of the level of service we aim to provide, and I deeply regret any frustration this may have caused. Your satisfaction is our top priority, and it's disheartening to hear that we fell short in meeting your expectations. I understand the importance of personalized details in a custom product, and I want to extend my sincere apologies for any oversight in this regard. To make things right, I am committed to addressing and rectifying the situation. Could you please provide more details about the specific changes that were not incorporated correctly? This will help us understand the issue better and work towards a resolution that aligns with your original vision. Once again, I apologize for any inconvenience caused, and I appreciate your patience as we strive to make amends. Warm regards,
