Jennifer R.
I have not received my order yet
I have not received my order yet. I have clicked on the tracking number and it says a label has not been created yet. It’s been like that since I was notified that my order was mailed out.
Response from My DollfyJul 7, 2023
We apologize for the inconvenience and confusion regarding the tracking status of your order. We understand your frustration, and we want to assure you that we are actively looking into the matter. It seems that the tracking information for your order has not been updated, and we apologize for any confusion caused by this. Please note that the tracking status may not always be accurately reflected on the USPS website, or there may be delays in the updates. As your order is a custom handmade item, it may require additional time compared to regular orders. We appreciate your patience during this process, and we want to assure you that we are committed to delivering your order to you as soon as possible. Rest assured that we are closely monitoring the progress of your package and working with the shipping carrier to resolve any issues. We will continue to follow up on your order and provide you with updates along the way. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We appreciate your understanding and support, and we apologize for any inconvenience caused.