My DollfyDiscover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
My Dollfy (mydollfy.com) has 357 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Gabrielle W.
I never received my order
Response from My DollfyOct 15, 2023
I apologize for the inconvenience you've experienced. It's important to us that you receive your order, and I understand your concern. To assist you further, could you please provide your order number or any relevant details about your order so that we can look into this matter and ensure it's resolved promptly? Thank you for bringing this to our attention, and we'll do our best to assist you.
tb
The doll looked nothing like my dad. It was funny that it didn't look like him, but a waste of money.
Response from My DollfySep 18, 2023
We apologize that the doll didn't meet your expectations and didn't resemble your dad as you had hoped. We take customer feedback seriously and want to ensure your satisfaction with our products. Please contact us via email, and we will work with you to find a solution or address any concerns you may have. Thank you for your understanding.
Indira N.
If I could I would give it a ZERO. Terrible product, customer service, and just overall experience when trying to find out the status of your order.
Response from My DollfySep 11, 2023
I'm sorry to hear about your negative experience. We apologize for any inconvenience you may have encountered. Your feedback is valuable to us, and we are committed to improving our product and service. If there are specific issues you'd like to address or if you have any further concerns, please feel free to share them with us so that we can better assist you. We appreciate your feedback and hope to make your future experiences more positive.
Liron S.
I didn’t receive my order- The last communication was July 22nd that said it was stuck in customs. I haven’t heard any news since
Response from My DollfySep 11, 2023
I apologize for the inconvenience you've experienced. It seems there was an issue with our automated review request message. I understand your concern about not receiving your order and the lack of updates. To address this, I will investigate the status of your order and provide you with an update as soon as possible. Thank you for bringing this to our attention, and I'm sorry for any frustration it has caused.
Lilian A.
Ordered on June 28 as a gift for my friend. Never received.
Response from My DollfySep 11, 2023
I apologize for the inconvenience you've experienced. It seems there was an issue with our automated review request message. I understand your concern about not receiving your order and the lack of updates. To address this, I will investigate the status of your order and provide you with an update as soon as possible. Thank you for bringing this to our attention, and I'm sorry for any frustration it has caused.
Brenda C.
It’s crazy I’m being asked for a review on my item that still I have not received. No further updates and starting to think this order which made me think would be a pleasant experience become a regretful one. Still waiting on my order.. order status and hoping my money wasn’t stolen. Very unorganized company.
Response from My DollfyJul 24, 2023
I apologize for the oversight in sending the review email before you have received your order. We understand your frustration and are truly sorry for any inconvenience caused. Rest assured that we are actively working to send out your order as quickly as possible. The delay in shipment is due to the handmade nature of our products, and we have already informed USPS to expedite the shipping process. We value your trust in us and want to assure you that we are doing everything we can to resolve the situation. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with us. Thank you for your patience and understanding. Best regards,
Cynthia V.
My order has not been delivered. I received a message of tracking about 3 weeks ago and now it’s been stuck since the 8th over 10days and no success. I did order this over a month ago so I am a bit concerned if this is a scam and do I need to apply for refund through my PayPal. Because the 80 dollars I paid for this order wasn’t cheap.
Response from My DollfyJul 20, 2023
Hello, I apologize for the inconvenience and delay in receiving your order. I can assure you that this is not a scam, and we are working diligently to resolve the issue with your shipment. We have contacted USPS to investigate the tracking status, and they have informed us that there have been some delays in the delivery process. However, they have assured us that your order is still in transit and should be delivered soon. I understand your concern, and I want to assure you that we take this matter seriously. If you do not receive your order within the next few days, please reach out to us, and we will initiate the refund process for you through PayPal. We value you as a customer, and we are committed to ensuring your satisfaction. Thank you for your understanding and patience. Best regards,
AL
My order was supposedly shipped a week ago and I haven’t received it yet. Furthermore, the tracking number doesn’t reveal any information. I purchased this as a gift and, unfortunately, the time to give it for that reason has passed. ***Update: Tracking FINALLY picked up. USPS hasn’t even received my package yet. It’s still with a “shipping partner”. The package is coming from Ohio. There’s really no reason why USPS hasn’t already gained control of it and why it wasn’t already delivered if it did indeed ship at the time I was notified. Disappointment and frustration builds by the day.
Response from My DollfyJul 10, 2023
We sincerely apologize for the delay in receiving your order and the inconvenience it has caused. We understand that you purchased it as a gift and were hoping to have it in time. We want to assure you that we're doing everything possible to resolve this issue. Due to the nature of our handmade products, there can sometimes be delays in the shipping process. Additionally, we've noticed that USPS tracking information may not always be updated accurately or in a timely manner. However, please be assured that your order is still in transit and on its way to you. Once again, we apologize for any disappointment or inconvenience caused. We appreciate your understanding and patience. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your support. Kind regards,
