Lisa
Unscrupulous & Deceptive Business Practices
This company is very deceptive & the customer service is horrible. I purchased 2 mobiles each with our now deceased dogs. I pd for TWO unlimited preview/edit packages. Every day I checked my inbox for the previews. While there were no previews, there was a never ending bombardment of emails suggesting I purchase other items. Then I got an email saying my orders were in transit. How? I had yet to see the previews to make the possible edits I paid for! I emailed Dollfy and was told to check my SPAM. There it was, in junk mail, explaining that I had 24 hours to request edits or they would ASSUME I was happy & mail the products. Nowhere in the “preview/edit” option did they mention the 24 hour restriction. It’s just an unfair money grab. I’m not a psychic so I couldn’t possibly predict that the ONE Dollfy email I was waiting on went to SPAM when all others went to the inbox. I’ve tried to get my preview money back but they refuse. The customer service is horrendous. To make matters worse, the dolls are all wrong. Both were to have Angel halo & wings but only one got it. I pd for both. Now it looks like I loved one dog and he went to heaven, the other guy…well he’s got no wings, so…. Besides that, they gave floppy ears to my erect eared dog. The half moons they are sitting on look nothing like the samples, they look like blobs. As of yet I’ve received nothing. I’m told they have shipped, but there’s no tracking number. I would give zero stars if I could.