Elizabeth L.
MyDocBill says they "don't use hyphens" so my insurance won't pay their claim.
MyDocBill has sent my bill to collections even though it was their inaccuracy that caused my health insurance to "deny" the claim they tried to file. My insurance company, BCBS, spells my last name with a hyphen. There is a hyphen on my insurance card, and both BCBS and I have repeatedly drawn MDB’s attention to the need to include the hyphen when submitting a claim to BCBS, as evidenced by my emails & phone calls with MDB, plus digital correspondence between BCBS and MDB. However, when I called MDB today, and I asked the customer service representative, Delana, whether MDB had actually ever submitted the claim to BCBS with the hyphen included, she was not sure. She put me on hold so that she could ask her supervisor. When she returned to the call, Delana told me that her supervisor told her, “We don’t use hyphens,” suggesting that none of MDB’s attempts to submit a claim to BCBS have spelled my name correctly. In total, she says they made seven attempts to file a claim with BCBS, and BCBS denied all of them. BCBS says they would have been happy to pay the claim if MDB had just submitted it correctly! But now here I am, being hounded by a collection agency for a bill that MDB screwed up because it cannot be bothered to use hyphens.