MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesMar 26, 2026

Hi there, We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Subscription plans and pricing are shown during checkout, and charges may vary depending on the plan selected or renewal terms. We’d like to review your case and help clarify what happened. Please contact us at [email protected] with your payment details so our support team can assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesMar 18, 2026

Hi Leanne, We’re sorry to hear about your experience and understand how frustrating this must feel. All purchases require completing the checkout process and agreeing to the terms, but we’d really like to review your case and clarify what happened. Please contact us again at [email protected] with your payment details so we can investigate this for you and assist further. Best regards, MyDiabetes Team

Response from MyDiabetesMar 16, 2026

Hi Bill, We’re sorry to hear about your experience. MyDiabetes is designed as a mobile app, which is why it cannot be used on a laptop. Subscription charges may also occur if the cancellation is completed after the renewal date or through a different purchase platform. Please contact our support team at [email protected] with your payment details so we can review your case and provide clarification. Best regards, MyDiabetes Team

Response from MyDiabetesMar 12, 2026

Hi Danny, We’re sorry to hear about your experience. If your subscription has already been canceled, there should be no further renewals. In some cases, charges may appear if the cancellation was completed after the renewal date or through a different purchase platform. Please contact our support team at [email protected] with your cancellation confirmation and payment details so we can review this for you and help resolve the issue. Best regards, MyDiabetes Team

Response from MyDiabetesMar 6, 2026

Hi Lejoyeux, Nous sommes désolés d’apprendre votre expérience. Le montant facturé dépend du type d’abonnement sélectionné lors de l’achat et des conditions acceptées au moment du paiement. Afin de clarifier les frais et vérifier votre dossier, nous vous invitons à contacter notre équipe à [email protected] avec les détails de votre paiement. Nous serons heureux d’examiner votre cas. Best regards, MyDiabetes Team

Response from MyDiabetesMar 4, 2026

Hi there, We’re sorry to hear about your experience and understand how frustrating this must feel. Subscriptions renew automatically unless canceled through the original purchase platform, and deleting or not using the app does not stop renewal. We’d really like to clarify the charges and review your case properly. Please contact us again at [email protected] with your payment receipt or the email used for purchase so we can investigate and assist you directly. Best regards, MyDiabetes Team

Response from MyDiabetesMar 2, 2026

Hi Chris, We’re sorry to hear about your experience. Please note that deleting the app does not automatically cancel an active subscription — cancellation must be completed through the original purchase platform before the trial ends to avoid renewal charges. If you’d like us to review your case again, please contact [email protected] with your payment details, and we’ll be happy to look into it. Best regards, MyDiabetes Team

Response from MyDiabetesFeb 27, 2026

Hi Janet, Thank you for sharing your concerns. We’re sorry to hear the meal plan didn’t meet your expectations. Our plans are designed to be balanced and portion-controlled, but we understand that individual preferences can vary. If you’d like help adjusting your plan to better align with your glucose management goals, please reach out to us at [email protected] and we’ll be happy to assist. Best regards, MyDiabetes Team