MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesFeb 20, 2025

It sounds like you're trying to manage your blood sugar levels, which is important, especially with prediabetes. There are a variety of blood glucose monitoring devices available, such as glucose meters or continuous glucose monitors (CGMs), which can help you track your levels at home.

Response from MyDiabetesJan 23, 2025

Thank you so much for sharing your feedback! We're glad to hear you're getting the hang of the MyDiabetes program. It's completely understandable that it takes some time to fully explore everything, and we're here to support you every step of the way. If you have any questions or need help with anything, don’t hesitate to reach out. We appreciate your patience and are excited to see you make the most of the program as you continue to learn!

Response from MyDiabetesJan 22, 2025

Thank you for sharing your feedback. We're sorry to hear about the confusion regarding the charges. It seems like the renewal was processed automatically based on the subscription plan you signed up for. To assist you further, please contact us at [email protected], and we will be happy to help resolve this issue and assist with the cancellation process. We appreciate your patience and look forward to helping you!

Response from MyDiabetesJan 18, 2025

Hi Brenda, Thank you for showing interest we are here to help if you need assistance.

Response from MyDiabetesJan 16, 2025

Hi Bob, can you please elaborate a bit more on your query and we will be happy to help!

Response from MyDiabetesJan 8, 2025

I'm sorry to hear about your experience with the app, it's disappointing to hear that the menus don't align with your preferences. Please note that you can use the 'Swap' option in the 'Meals' tab to switch the meals to your preferred ones. Hope this helps! Your feedback about previewing menus before committing is also valuable and will help improve the user experience.

Response from MyDiabetesJan 7, 2025

Thank you for your feedback. You can save the recipes for later by clicking on the heart icon near the recipe. It will transfer your recipes to the 'Favorite recipes' list, from which you will be able to access them at any time.

Response from MyDiabetesJan 3, 2025

We understand you're just getting started. If you need any help or have questions as you begin using it, feel free to reach out. We're here to assist you along the way!