MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesMay 12, 2026

Hi Brenda, We’re sorry to hear about your experience and understand your frustration. Subscription cancellations must be completed through the original purchase platform and confirmed before the renewal date to prevent further charges. If you haven’t received a response from us, please make sure you’re contacting the correct support email at [email protected] and check your Spam/Junk folders, as replies can sometimes end up there. You’re also welcome to contact us again so we can review your case further. Best regards, MyDiabetes Team

Response from MyDiabetesMay 6, 2026

Hi Fay, We’re sorry to hear about your experience and understand how frustrating this must be. Removing access to the app does not cancel an active subscription — it must be canceled through the original purchase platform. We’d like to review your case and clarify what happened. If you haven’t received a response, please make sure you’re contacting the correct email and check your Spam/Junk folders. You can also contact us again at [email protected] so we can assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesApr 30, 2026

Hi Ludmila, We’re sorry to hear about your experience and understand how frustrating this must feel. MyDiabetes is an app-based service, so after purchase, your meal plan and features are available inside the app once you download it and log in using the email used during registration. If you haven’t received a reply from us, please check that you’re contacting the correct support email and also review your Spam/Junk folders, as responses can sometimes end up there. If you still need assistance, please contact us again at [email protected] so we can help you access your plan. Best regards, MyDiabetes Team

Response from MyDiabetesApr 30, 2026

Hi there, We’re sorry to hear about your experience and understand your frustration. Our refund policy depends on the timing of the request and the terms agreed to at the time of purchase, but we never aim to leave anyone dissatisfied. If you would like to discuss this further or have additional questions, you can always contact us again at [email protected]. Best regards, MyDiabetes Team

Response from MyDiabetesApr 27, 2026

Hi June, We’re sorry to hear about your experience and understand how frustrating this must be. If you’re unable to log in, please try the Forgot Password option and make sure to check your Spam/Junk folders for the reset email. It’s also important to confirm you’re using the same email address that was used when purchasing the subscription. Regarding support replies, response times can occasionally be longer during busier periods, but our team will get back to you. Please feel free to contact us again at [email protected] so we can assist you further with both access and cancellation. Best regards, MyDiabetes Team

Response from MyDiabetesApr 15, 2026

Hi there, We’re sorry to hear about your experience and understand your concern. Subscription renewals are automatic, and pricing may differ from the initial offer due to promotional or personalized rates, which are outlined during checkout and in the Terms & Conditions. If you would like to discuss this further or have additional questions, you can always contact us again at [email protected]. Best regards, MyDiabetes Team

Response from MyDiabetesApr 7, 2026

Hi Carol, We’re sorry to hear about your experience and appreciate you raising this concern. Health and safety are extremely important to us, and any feedback related to medical or nutritional guidance is taken very seriously. Our team is reviewing the information you flagged so it can be checked carefully. If you would like us to look into your case further, please contact us at [email protected]. Best regards, MyDiabetes Team

Response from MyDiabetesMar 30, 2026

Hi Graham, We’re sorry to hear about your experience and understand how upsetting this situation must feel. Subscription terms, including auto-renewal, are presented during checkout, but we understand this may not have been clear or expected in your case. We’d like to review your situation and provide clarity regarding the charge. Please contact us at [email protected] with your payment details so our support team can assist you further. Best regards, MyDiabetes Team