MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesDec 20, 2024

Thank you so much for your thoughtful feedback! We’re always looking for ways to make the experience even more user-friendly. Expanding the food database is definitely something we’re working on, and your idea of a "cheat sheet" for portion sizes (like TBS to cups) is a great one. We’ll share this with our team as we continue to improve the app. Thanks again for your valuable input!

Response from MyDiabetesDec 20, 2024

Thank you for your feedback! If you don't like certain foods, you can exclude them from your meal plan by following these steps: Settings > Nutrition preferences > Exclude foods you don't like / Exclude foods that spike your blood sugar. Hope this helps!

Response from MyDiabetesDec 6, 2024

Thank you very much for bringing this up, we're sorry you did not receive an answer to your inquiry! Please feel free to reach out to us at [email protected] again, and we’ll make sure to get back to you as quickly as possible.

Response from MyDiabetesDec 3, 2024

Thank you so much for sharing your experience with us! We are incredibly grateful to hear that the app has made such a positive impact on your journey with Type 2 Diabetes. If you ever need any assistance from our side - let us know and we'll be happy to help! Wishing you all the best on your health journey!

Response from MyDiabetesDec 3, 2024

Thank you for sharing your positive experience! We’re so glad to hear that the app is helping you with your journey, and congratulations on your progress! Tracking everything can really make a difference, and we’re thrilled it’s working well for you. Keep up the great work, and feel free to reach out if you need any support along the way!

Response from MyDiabetesDec 3, 2024

Thank you for your honest opinion! We're always working to expand and improve our meal options, so your input is invaluable. If you have any specific meal suggestions or would like more variety, feel free to let us know!

Response from MyDiabetesDec 3, 2024

Thank you for sharing that with us. If you need any assistance with the app, you can either use our Help Center https://help.mydiabetes.health/hc/en-us or you can contact us directly at [email protected] and we'll do our best to help you out!

Response from MyDiabetesNov 27, 2024

Thank you for sharing your concern! It sounds like there may be a discrepancy between the app's database and the nutritional information on your food labels. Unfortunately, the app doesn't always allow direct edits to carb counts, but there are a couple of things you can try: Double-Check Entries: Ensure you're selecting the correct food item from the database or searching for alternatives that match the label you have. Custom Meals: You can create a custom meal or food entry and manually input the nutritional information directly from the container. If you need any assistance with that, please, contact us directly at [email protected] and we'll be happy to help you out!