Could not easily unsubscribe. App fine just did not use. Please unsubscribe me!
Response from MyDiabetesJul 14, 2026
Hi Emily,
We're sorry to hear about your experience. Please note that simply not using the app does not cancel an active subscription. The cancellation process depends on where the subscription was purchased and must be completed through the same platform.
If you need help managing or canceling your subscription, please contact us at [email protected], and our team will be happy to assist you.
Best regards,
MyDiabetes Team
JM
Jeremiah M.
Be very careful with this company…
Be very careful with this company before you give them card details. I got nothing but they took money anyway. Company seems to be registered in Lithuania.
Response from MyDiabetesJul 10, 2026
Hi Jeremiah,
We’re sorry to hear about your experience. MyDiabetes is an app-based subscription service, and after signing up, users need to download the app and log in with the email address used during registration to access the program and its features.
If you believe there has been an issue with your account or would like us to review your case, please contact us again at [email protected] and our team will be happy to assist.
Best regards,
MyDiabetes Team
JD
Joan D.
Be wary!
I joined with a good discount, however the following month they took £62.20 out of my account in 2 payments on the same day and when I complained that I was not warned, they gave me a refund of £5 as a gesture of goodwill. Really don’t see any goodwill in that!!!
Response from MyDiabetesJul 7, 2026
Hi Joan,
We’re sorry to hear about your experience. MyDiabetes is a subscription-based service, and subscription details, including renewal terms, are presented during the signup process. Prices may also vary depending on the selected plan and any promotional offers available at the time of purchase or renewal.
If you have any additional questions or would like us to review the charges on your account, please contact us again at [email protected] and our team will be happy to assist.
Best regards,
MyDiabetes Team
LS
Lee S.
I have been charged for hidden…
I have been charged for hidden subscription charges that I would like to be paid back immediately. Do not deal with this crooked company.
Response from MyDiabetesJul 7, 2026
Hi Lee,
We’re sorry to hear about your experience. MyDiabetes is a subscription-based service, and subscription details, including renewal terms, are presented during the signup process. If you believe there has been an issue with your subscription or charges, we'd be happy to review your case.
Please contact us again at [email protected], and our team will be happy to assist you further.
Best regards,
MyDiabetes Team
ML
Maria Luisa Monforti F.
ho acquistato il periodo di prova il…
ho acquistato il periodo di prova il 25/05/2026, dopo una decina di giorni, ho disdetto abbonamento dall'app. Oggi 30/6/2026 mi vedo addebitare 8,00+49,69€. Ci provano tutti quando provi un app. Per adesso do una stella perchè 0 non è disponibile, se mi restituiscono i miei soldi cambierò recensione, ma nn penso proprio.
Response from MyDiabetesJul 1, 2026
Ciao Maria,
Ci dispiace sapere della tua esperienza. MyDiabetes è un servizio in abbonamento e i rinnovi vengono elaborati in base ai termini accettati al momento dell'iscrizione, a meno che l'abbonamento non venga annullato prima della data di rinnovo. Se l'abbonamento è stato annullato dall'app, saremo lieti di verificare cosa è successo nel tuo caso.
Se hai ulteriori domande o desideri parlarne ancora con noi, ti invitiamo a contattarci nuovamente all'indirizzo [email protected]. Il nostro team sarà felice di aiutarti.
Cordiali saluti,
MyDiabetes Team
TR
Trina
Unethical
This company’s billing method is fraudulent. I signed up for a six month trial. Without realizing that it would automatically bill me in other words auto pay. In addition, there was an additional unexplained charge in which I never received answers for. After multiple attempts of going to PayPal and my personal bank. I just had to cut the losses. I hate dealing with this company and would never ever use this service again, nor would I recommend them.
Response from MyDiabetesJun 30, 2026
Hi Trina,
We’re sorry to hear about your experience and understand your frustration. MyDiabetes is a subscription-based service, and subscription details, including auto-renewal terms, are presented during the signup process.
If there was an additional charge you do not recognize or if you would like to discuss your case further, please contact us again at [email protected] so our team can review it and assist you.
Best regards,
MyDiabetes Team
AB
Aimee B.
Make sure you can get app first
Not a 1-star review about the product but the company. Don’t waste your money. I signed up and could not download the app, I contacted them twice on their hard to find email address and no reply. Meantime charged 2 months, attempted 3 in a row and finally a response saying I’d deleted account so no refund. (It’s not cheap either!) I had to delete it to stop the payments coming out!!! So disappointed.
Response from MyDiabetesJun 22, 2026
Hi Aimee,
We’re sorry to hear about your experience. MyDiabetes is an app-based service, and after signing up, users need to download the app from the App Store or Google Play Store and log in with the email address used during registration. If the app cannot be downloaded, this can sometimes be related to device compatibility, available storage space, internet connection issues, or app store settings, and may require troubleshooting to resolve.
You can also find troubleshooting guidance and additional support articles in our Help Center at https://help.mydiabetes.health/hc/en-us.
If you have not received a response from our team, please make sure you are contacting the correct support email at [email protected] and check your Spam/Junk folders. If you have any additional questions, please contact us again and we’ll be happy to assist.
Best regards,
MyDiabetes Team
MI
mitch
Website needs to be clearer
In February 2026 I was diagnosed with Type2 Diabetes, I searched online for help. MyDiabetes was offering an initial monthly fee much lower than the normal fee and it read as if this was a trial period. I signed up but never received any further information. On checking my PayPal account 4 further payments have been collected by My Diabetes (over £150).
After a lot of effort I found a email address for My Diabetes and after numerous emails I was advised how I could get into my account. I requested a cancellation and a refund of all payments taken between March and June which they refused to do.
Will be taking the matter further as I believe MyDiabetes website is not clear as to what you are signing up for.
Response from MyDiabetesJun 22, 2026
Hi Mitch,
We’re sorry to hear about your experience. MyDiabetes is an app-based subscription service, and after signing up, users need to download the app and log in with the email address used during registration to access the program and its features. Subscription details, including renewal terms, are also presented during the signup process.
If you have any additional questions or would like to discuss your case further, please contact us again at [email protected], and we’ll be happy to assist.
Best regards,
MyDiabetes Team
