MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 511 reviews with 4 stars · Clear filters
Bonnie H.
The meal plans are too different from what I am used to. Please update your menus to reflect more traditional American eating.
Response from MyDiabetesJan 23, 2025
Thank you Bonnie for your feedback and suggestions. We will forward it to the team.
Lisa R.
I like the app for keeping me in check by tracking my progress. I wish there was a barcode scanner for foods. I am enjoying it, but after the month I paid for I don’t plan on renewing my subscription. I am not working and am trying to keep my expenses down.
Response from MyDiabetesJan 21, 2025
Thank you for your feedback! We're glad the app is helping you track your progress! We do have a barcode scanner, which you can access by clicking on the '+' icon > Other food > Search > Scan. We understand your situation and hope to welcome you back in the future. Best wishes!
Susie L.
I like the app except for DIA does not calculate the calories that I consume correctly. It is discouraging and for this reason, have not used it in two days. The meal ideas are good, but needed to grocery shop before I could make them. They are encouraging when I do keep track and it did get me set up on a workable schedule in the morning that I think I can stick with.
Response from MyDiabetesJan 21, 2025
Thank you for sharing your feedback! We’re glad to hear that you’ve found the meal ideas helpful and that the app has helped you set a workable morning routine. We apologize for the issue with the calorie tracking; we're continuously working to improve the accuracy of our features and will certainly take your feedback into account. In the meantime, if you need any assistance with tracking or meal planning, feel free to reach out to our support team – we’re here to help! Thank you for being a part of the MyDiabetes community!
Rose K.
I was just diagnosed as Diabetic. The app gave me the type of food I could eat and how to prepare it, which is great and very helpful. I wish the recipes listed if the meal could be made ahead of time, how long it will last in the fridge, and how to reheat. I have to be at work by 8:30 am Mon-Fri, so I have to make the meals the night before or over the weekend, so that information would be helpful to know which meals could be made ahead of time and which I should save for the weekend to cook immediately prior to eating. Once I can get that squared away, I will be able to use the meal tracker better. Also, it would be great if MyDiabetes could be logged in to on a PC so the recipes could be printed. I am not very proficient on a smartphone and it's hard to read a small screen and follow the recipe to cook. Thanks for the help though that you already have provided.
Response from MyDiabetesJan 20, 2025
Thank you for your thoughtful feedback, and congratulations on taking charge of your health! We're so glad to hear that the app has been helpful in guiding your food choices and meal preparation. We completely understand the importance of planning ahead, especially with a busy schedule. Your suggestion to include information on whether meals can be made in advance, how long they last in the fridge, and how to reheat them is fantastic, and we'll definitely take this into consideration for future updates. Regarding the app’s accessibility on a PC, we understand how challenging it can be to follow recipes on a smaller screen. While the app is currently available on mobile devices, we'll also keep your feedback in mind as we explore ways to improve the user experience, including the ability to print recipes. If you have any other suggestions or need further assistance, feel free to reach out. We’re here to support you every step of the way! Thank you again for sharing your thoughts, and we wish you the best on your journey to better health.
Larry T.
Helping me to count calories and keep track of meals is awesome
Response from MyDiabetesJan 20, 2025
Thank you for your wonderful feedback! We're so glad to hear that the app is helping you count calories and track your meals. It's great to know it's making a positive impact on your journey. If you ever need any assistance or have suggestions to make your experience even better, feel free to reach out!
Maria C.
The customer service is great. They are quickly to reply and they are committed. I am still new to the app but I believe it is great to support diabetes sufferers. I will update my review
Response from MyDiabetesJan 18, 2025
Hi Maria, Thank you for your positive feedback. We genuinely want to help people with diabetes.
Phil W.
Easy to use but recipes need to have more flavors instead of suggesting you add something to your liking
Response from MyDiabetesJan 18, 2025
Hi Phil, since every person is different the flavors may vary. However we have taken note of your feedback and may implement in future.
Dear Customer D.
So far, yes. They replied immediately to a question I had.
Response from MyDiabetesJan 15, 2025
Thank you for your positive feedback! We’re so glad to hear that our team was able to assist you quickly. If you have any more questions or need further support, feel free to reach out anytime. We're here to help!