I constantly send emails which are not replied to. I cancelled subscription in plenty of time before trial period finished, but still had monthly subscription taken. Very hard to get a response or refund. Following this review I was contacted the next day and have been issued a full refund. Well done Mydiabetes.
Response from MyDiabetesAug 19, 2026
Hello there,
We’re sorry to hear about the frustration caused by the charge and your difficulty getting a response. We understand how concerning it can be when you believe you cancelled during the trial but then see a subscription payment.
For clarity, all information regarding pricing, charges, recurring billing, renewal terms, and cancellation is clearly presented during checkout and included in our Terms and Conditions. If a subscription is successfully cancelled before the renewal date, no further renewal charges should occur.
We’d still like to review your individual case, including your cancellation and billing history. Please contact [email protected], mention this Trustpilot review, and provide your account email and previous correspondence so our team can investigate and assist you further.
Best regards,
The MyDiabetes Team
DS
Doug S.
BEWARE
This Company are running a SCAM and only after your money even without an order or delivery, somehow they obtain your Bank details and extract monies in my case £42.49 then refuse to return. I am now in negotiation with my bank for its return. DO NOT DOWNLOAD THEIR APP "MyDIABETES" its a SCAM and only intent to defraud. Even under US or EU this is FRAUD. Watch for Debits from your Bank from:- INTEL CARD 99999999, MYDIABETES-AE, VILNIUS LT. .... as this is a common address for any company wishing to evade the law and taxes.
I didn't buy anything in VILNIUS LT and yet it appears on my bank statement: what should I do?
Why does this city appear on my accounts? 🤔
My card was used in VILNIUS LT to make a purchase
An unknown purchase in VILNIUS LT is in your account, but you have never visited this location. How is it possible ? Is there a danger of fraud or scam linked to your bank card? We'll clear up for you how this mysterious purchase ended up on your statement. Good news, you can keep calm: here we present 2 key points and 3 actions to take to avoid a repeat of this situation and, who knows, obtain a refund for this purchase that you did not make... in any case , not to your memory!
Why do I have a VILNIUS LT direct debit? Two answers to this question
Faced with an unexpected purchase of VILNIUS LT on your statement, here are two potential reasons:
The first is that you are the author of this purchase, even without having visited VILNIUS LT. Many companies choose VILNIUS LT for their headquarters for various reasons, including tax, and offer their services online in several languages. You may have made a purchase on one of these sites, which would explain the presence of VILNIUS LT on your statement. For more details, continue reading the article.
The second, less common, is credit card fraud, where your banking information has been used without your knowledge. In general, it is the first hypothesis that prevails. Read the rest of the article to find out how to act.
What should I do if I have a card transaction in VILNIUS LT that I don’t remember doing?
When you see a VILNIUS LT card payment on your statement without having been there, here are three immediate actions:
Search for the word VILNIUS LT in your emails for clues about an online purchase. Also check spam and search by the amount charged.
Check your account for other VILNIUS LT related purchases. Recurring transactions could signal an unwanted subscription. It is then essential to detect and cancel this subscription, with the possibility of being reimbursed. You can do this alone or with the help of a specialist service like I stop the costs!.
If you still cannot find the source of the purchase in VILNIUS LT, it is advisable to speak to your banker for security recommendations.
Do not hesitate to share this article on your social networks or by Whatsapp. Your feedback, especially if you have found a solution to a similar problem with VILNIUS LT, is highly appreciated.
Please just be AWARE of MyDIABETES. (They may well change their name in the near future!)
19.08.26. The true fact if you look at the 1 star reviews so many mention unknown or unexpected cash deductions from their banks and the weak excuses Mydiabetes Health give is proof enough to suspect this Company of Mal practice.
OH! BY THE WAY YOU ARE FAR FROM SORRY YOU ARE RICHER BY FRAUD
Response from MyDiabetesAug 18, 2026
Hello Doug,
We’re sorry to hear about your concerns regarding the charge and understand why an unfamiliar payment would be upsetting. We take billing concerns seriously and would like to clarify how our payment process works.
MyDiabetes cannot charge a customer simply because the app was downloaded or an account was created. A payment cannot be processed unless payment information has been provided, the checkout process has been completed, and a subscription or other paid service has been purchased. Subscription pricing, payment details, recurring billing terms, and applicable renewal conditions are presented during checkout and are also included in our terms and conditions.
If a customer has an active subscription, charges may occur according to the billing period selected at the time of purchase. Simply uninstalling the app or stopping its use does not cancel an active subscription; it must be cancelled through the relevant subscription settings.
That said, if you genuinely do not recognize the transaction, we would like to investigate rather than make assumptions. Please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account and the transaction date and amount. Please do not send your full card number or other sensitive banking information. Our team can check whether the payment is connected to a MyDiabetes account and clarify what happened.
Best regards,
MyDiabetes Team
SH
SHARON H.
This seems to be a scam
This seems to be a scam, i thought I was having a call from someone to discuss putting a diet plan together on the foods I like but that will work affectively in reducing weight.
Before too long we were talking about the plan of 121 consultations over 12 months costing over $7000 but I could have this for $ 2588 because of my health conditions.
I am very aware of scams and I dont like speaking to people in America, when they are more interested in selling me a service under pressure. Red flags all over this company. BEWARE AND DONT BOTHER
Response from MyDiabetesAug 17, 2026
Hello Sharon,
We’re sorry to hear about this experience. However, we’d like to clarify that MyDiabetes does not make sales calls to our customers or offer programs through unsolicited phone calls. The service and subscription options available through MyDiabetes are presented through our online platform.
Based on what you’ve described, the call may not have been from MyDiabetes, and we take concerns about potentially misleading communications very seriously. We recommend not providing payment or personal information to anyone claiming to represent us over the phone.
Please contact us at [email protected], mention this Trustpilot review, and provide any available details about the call (such as the caller’s name, phone number, or email address). Our team can investigate whether the communication was connected to MyDiabetes and advise you accordingly.
Best regards,
MyDiabetes Team
AM
Anne Marie W.
FAITES ATTENTION CE SITE VOUS PIRATE…
FAITES ATTENTION CE SITE VOUS PIRATE DES ABONNEMENTS AUXQUELS VOUS
N'AVEZ JAMAIS ADHÉRÉ.......
Je viens d'être victime d'une arnaque de ce site MYDIABETES. J'ai acheté l'appli mobile pour la somme de 30.35 e en février - Je n'ai jamais adhéré à quelconques "abonnement", ou "renouvellement", visiblement il fallait " deviner " qu'un abonnement était renouvelé systématiquement ( écrit nulle part ) et qu'il fallait donc l'annuler pour ne pas être extorqué de sommes considérables 6 mois plus tard..... Je viens d'être prélevée sans l'avoir vu venir ,de 2 sommes le 10 août, soit 48 e et un autre prélèvement de 87.90 e - donc 135.90 e (j'ignore a quoi correspondent ces 2 sommes ) c'est un scandale, une honte, du vol manifeste, de l'arnaque pure et dure.... j'ai écris bien entendu mais retour négatif !!!!!!!!! alors que je n'ai rien demandé, j'ai juste payé 30.35 e pour une petite application, en plus une application compliquée, nulle dont je ne me suis jamais servie......
Je suis dévastée....
Response from MyDiabetesAug 12, 2026
Bonjour Anne,
Nous sommes sincèrement désolés d’apprendre ce qui vous est arrivé et comprenons à quel point il peut être contrariant de découvrir des frais auxquels vous ne vous attendiez pas. Nous vous remercions également d’avoir pris le temps de nous exposer vos préoccupations en détail. Nous prenons très au sérieux les commentaires concernant la clarté de la facturation, la gestion des abonnements et le service client.
Pour clarifier les choses, les tarifs des abonnements, les modalités de facturation récurrente et les conditions de renouvellement sont présentés lors du processus de paiement et figurent également dans nos conditions générales. Un abonnement actif doit être résilié via la plateforme d’abonnement concernée ; le simple fait de désinstaller l’application ou de ne plus utiliser le service ne met pas automatiquement fin à un abonnement.
Si vous avez souscrit votre abonnement directement sur notre site web, vous pouvez le résilier en vous rendant dans la rubrique « Gérer mon abonnement » de notre site et en suivant les étapes de résiliation. Si vous vous êtes abonné via l’App Store d’Apple, vous pouvez gérer ou résilier votre abonnement via les paramètres d’abonnement de votre identifiant Apple. Si l’abonnement a été souscrit via Google Play, la résiliation doit être effectuée via les paramètres d’abonnement de Google Play. Une fois l’abonnement résilié avec succès, aucun frais de renouvellement ne devrait plus vous être facturé.
Nous souhaitons également examiner votre situation spécifique plutôt que de laisser vos préoccupations sans réponse. Notre équipe peut vérifier votre compte, le statut de votre abonnement, l’historique de facturation et les échanges antérieurs afin de déterminer ce qui s’est passé et de vous apporter l’aide appropriée.
Veuillez nous contacter à l'adresse [email protected], en mentionnant cet avis publié sur Trustpilot et en indiquant l'adresse e-mail associée à votre compte ainsi que les informations de paiement pertinentes. Cela permettra à notre équipe d'identifier le bon compte et d'examiner la situation plus efficacement.
Cordialement,
L'équipe MyDiabetes
AL
Alessandro
Ho acquistato il periodo di prova a…
Ho acquistato il periodo di prova a febbraio 2026 e dopo una decina di giorni, avendo rilevato che l'app era per me assolutamente inutile, l'ho disinstallata e disdetto l'abbonamento. Salvo poi vedermi addebitare il rinnovo in due pagamenti per un importo complessivo di circa €150,00. Esperienza che sconsiglio vivamente a chiunque
Response from MyDiabetesAug 11, 2026
Ciao Alessandro,
Siamo sinceramente dispiaciuti per la frustrazione e la delusione causate dagli addebiti relativi al rinnovo. Comprendiamo che tu abbia provato il servizio, abbia deciso che non faceva al caso tuo e che pensassi di aver annullato l’abbonamento prima che avvenisse il rinnovo.
Vorremmo chiarire che la disinstallazione dell’app non comporta automaticamente la cancellazione di un abbonamento attivo. La cancellazione deve essere effettuata tramite le impostazioni relative all’abbonamento. I prezzi degli abbonamenti, i termini di rinnovo e le informazioni sulla fatturazione ricorrente vengono inoltre indicati al momento del pagamento e sono inclusi nei nostri termini e condizioni. Se un abbonamento viene cancellato con successo prima della data di rinnovo, non dovrebbero essere addebitati ulteriori costi.
Vorremmo comunque esaminare la tua situazione specifica, compresi i due addebiti per un totale di circa 150 €, e verificare la cronologia delle cancellazioni e degli addebiti sul tuo account. Ti preghiamo di contattarci all’indirizzo [email protected], citando questa recensione su Trustpilot e fornendo l’indirizzo e-mail del tuo account e i dettagli di pagamento pertinenti. Il nostro team potrà così indagare sugli addebiti e aiutarti a chiarire cosa sia successo.
Cordiali saluti,
Il team di MyDiabetes
GN
GNG
Took £95 from my bank no warning, disabled on benefits, can’t eat the last week of the month now.
I don’t understand what you’re saying, other than ner ner na ner ner we’re keeping your disability benefits after messing you around for a week and not telling you we were taking £95 from my account at any point.
Please explain what the reason is, as if you want me to actually understand it.
Your app is too complicated for me. I have not used it at all. I need my money back.
You are morally and ethically void.
I’m going to trading standards, and if they can’t help, my MP who will.
Why havevyou taken money from my bank without telling me and why won’t you give it back?
I want an explanation because I don’t understand your conplicated contract.
Daylight Robbers in the guise of health help. HORRENDOUS.
Response from MyDiabetesAug 5, 2026
Hi there,
We're sorry to hear about your experience and understand how upsetting this situation has been. MyDiabetes is a subscription-based service, and the subscription terms, including automatic renewal, are presented during the signup process. If a subscription is not canceled before the renewal date, it renews automatically to ensure uninterrupted access to the service.
We'd like the opportunity to review your case and answer any questions you may have about the charges. Please contact us again at [email protected] and mention this review in your email so our team can locate your case and provide a detailed explanation.
Best regards,
MyDiabetes Team
AN
Andrea N.
Too many offers
Too many offers
Response from MyDiabetesAug 3, 2026
Hi Andrea,
Thank you for your feedback. We're sorry to hear that the additional offers didn't meet your expectations. We appreciate you sharing your thoughts, and if you have any further feedback or questions, please feel free to contact us at [email protected].
Best regards,
MyDiabetes Team
SF
Sarah F.
I am being charged £42.49 per month but…
I am being charged £42.49 per month but when I look at the subscription on the App it says £12.89. I can’t work out why this is? Not happy and will cancel.
Shame as the App is good but too expensive.
Response from MyDiabetesJul 30, 2026
Hi Sarah,
Thank you for your feedback. We're sorry to hear about your concerns. MyDiabetes is a subscription-based service, and the subscription price depends on the plan selected at the time of purchase. If the amount you've been charged doesn't match what you expected, we'd be happy to review your subscription and explain the difference.
Please contact us at [email protected], and our team will be happy to assist.
Best regards,
MyDiabetes Team
