MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesNov 26, 2024

Thank you for sharing your experience with us. Please note that we inform our customers about the subscription and its billing terms before and after purchasing a subscription. If you’d like assistance with your subscription management or need help resolving your concerns, please contact our support team—we’re here to help.

Response from MyDiabetesNov 26, 2024

We’re sorry to hear the menu didn’t meet your preferences. Our goal is to provide personalized meal plans, therefore we have the option to exclude unwanted foods from your meal plan. If you need any assistance with that, please, contact us at [email protected] and we'll be happy to help you out!

Response from MyDiabetesNov 26, 2024

We're deeply sorry for the inconvenience you've faced with the login issues. Please, reach out to us directly at [email protected] and we'll prioritize resolving this matter for you.

Response from MyDiabetesNov 14, 2024

We're really sorry to hear about your experience—it sounds really frustrating, and we totally understand why you're upset. We definitely don’t want you feeling this way. If you haven’t already, please try reaching out to our support team at [email protected] again with all the details, and we’ll do our best to get this sorted for you. We’re here to help, and we want to make things right.

Response from MyDiabetesNov 14, 2024

Thank you for sharing your thoughts. We're sorry to hear that the app didn’t meet your expectations. We’re always looking to improve, so if you’d like to share more about what you were hoping for, we’d love to hear your feedback!

Response from MyDiabetesNov 14, 2024

Thank you for sharing your experience, and we’re truly sorry to hear that the result was upsetting for you. We understand how important it is to feel confident in the tools you’re using, and we never want to cause any unnecessary worry. The calculations are based on general provided data, but we recognize that each person’s health journey is unique. If you'd like further clarification or personalized advice, please feel free to reach out to our support team at [email protected]. Your feedback is invaluable, and we're committed to improving the experience for everyone.

Response from MyDiabetesOct 25, 2024

Thank you for your feedback. We're sorry to hear that you had a negative experience. Our goal is to provide helpful resources for those managing their health, and we strive to be transparent and respectful in all our communications. If you have specific concerns, please feel free to reach out directly, as we'd love to address them and improve our services. Thank you again for sharing your thoughts.