MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 68 reviews with 3 stars · Clear filters
Susan M.
Too many additional" things to add to the bill.
Response from MyDiabetesFeb 17, 2026
Hi Susan, Thank you for your feedback. We understand that additional offers may not be for everyone, and we appreciate you sharing your thoughts as we continue improving the experience. 🙏 Best regards, MyDiabetes Team
Mary K.
Not very impressed with the meal plan. Nearly always a sandwich for dinner🤷♀️🤷♀️🤷♀️That does not chime with my eating habits nor anyone else I know. I will swap lunch for dinner so I suppose it works out OK.
Response from MyDiabetesFeb 9, 2026
Hi Mary, Thank you for sharing your thoughts. We’re sorry to hear the meal plan didn’t fully align with your preferences. The plans are designed to be flexible, and swapping meals—as you mentioned—is absolutely fine. If you’d like help adjusting your plan to better suit your eating habits, please reach out to us at [email protected], and our team will be happy to assist. Best regards, MyDiabetes Team
Margaret D.
What I dislike is having to pay. With it being advertised as NHS QUIZ it should be available to everyone. I feel that the people who need to learn how to feed themselves are the very people who couldn't afford it. Maybe you could offer one week free to people on benefits, by regeresting their benefit number. I'm sure you could work something out for them and in the long run it would help the NHS.
Response from MyDiabetesFeb 6, 2026
Hi Margaret, Thank you for taking the time to share your thoughts. We understand your concerns around affordability and truly appreciate you highlighting how important access to health education is, especially for those who may be on a limited budget. Your perspective is valuable, and we’ll be sure to pass this feedback along to our team as we continue exploring ways to make our programs more accessible. Best regards, MyDiabetes Team
Sue
Normal nothing to tell
Response from MyDiabetesFeb 4, 2026
Hi Sue, Thank you for your review! If you ever have questions or want to share more about your experience later on, we’re always here. 🙌 Best regards, MyDiabetes Team
Necola S.
It was advertised as free, but it wasn’t.
Response from MyDiabetesJan 30, 2026
Hi there, We’re sorry to hear the experience didn’t meet your expectations. Pricing and subscription details are shown during the sign-up process, but we understand how this may not have felt clear. If you’d like us to review your account or clarify anything, please contact us at [email protected], and our support team will assist you. Best regards, MyDiabetes Team
Randy Y.
Too many other offers
Response from MyDiabetesJan 20, 2026
Hi Randy, Thank you for sharing your feedback. We appreciate your thoughts and will take them into account as we continue improving the experience. 🙏 Best, MyDiabetes Team
Garth C.
It took a little while for customer support to respond to me. But once they did, they handled my concerns in an appropriate way. They gave me a very good discount to start with… But then the price returned to normal , it was way beyond my ability to be able to afford. I am senior citizen… Needing to lose the extra weight that I have… On doctors orders of course. But seniors are on limited income and having a roof over my head and food in my pantry is more important than paying for an expensive diet plan. So I have to pick the most affordable and reasonably priced one thank you very much.
Response from MyDiabetesJan 12, 2026
Hi there, Thank you for sharing your experience with us. We appreciate your patience while our support team got back to you, and we’re glad to hear your concerns were handled appropriately. We completely understand how important affordability is, especially on a fixed income, and we respect your decision to choose what works best for your situation. If you ever have questions or need assistance in the future, please don’t hesitate to reach out to us at [email protected]. 🙏🏻 Best regards, MyDiabetes Team
Tom
Do not know yet
Response from MyDiabetesJan 12, 2026
Hi Tom, That’s completely understandable — thank you for sharing your initial impression. If you have any questions as you explore the app, we’re always here to help. 🙏🏻 Best, MyDiabetes Team