Tom G.
MySugar isn't dependable
MySugar usually works well despite a confusing menu and overly cute menu structure. But when it isn't working well, it's a total failure, as in right now. I recently replaced my cell phone and auto logon went along with the old phone into oblivion. "Forgot Password" on MySugar results in a screen announcing that a code will be sent by email. Despite numerous tries, that hasn't worked. Direct emails to the company via a "Contact" button gets bot-generated boilerplate about how happy they are to help. I'm stuck and very unhappy.
Response from MyDiabetesFeb 27, 2025
Thank you for sharing your experience, and we sincerely apologize for the frustration you're facing. It sounds like you've encountered some real issues, and we truly regret the inconvenience this has caused. Please know that we take your concerns seriously, and we'd love to assist you in resolving the problem. If you're still having trouble with the password reset, feel free to contact us via email [email protected], and we’ll escalate this for immediate support. We’re here to help!