MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesSep 4, 2026

Hello there, We’re sorry to hear about the frustration caused by the charges and the refund outcome. We’d like to clarify that all information regarding subscription pricing, charges, automatic renewals, billing periods, and cancellation terms is clearly presented during checkout and is also outlined in our Terms and Conditions before a purchase is completed. Please contact us at [email protected], mention this Trustpilot review, and provide the email address linked to your account and the relevant transaction details. Our team can review the billing and subscription history and clarify the charges and available options. Best regards, MyDiabetes Team

Response from MyDiabetesSep 3, 2026

Hello Robert, We’re sorry to hear that the subscription and renewal pricing were not clear enough and understand why an unexpected renewal amount would be frustrating. Subscription pricing, recurring billing, renewal terms, and cancellation conditions are presented during checkout and outlined in our Terms and Conditions. We always aim to make these details clear before a purchase is completed Please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and the relevant transaction details. Our team can investigate what happened and clarify the charge and available options. Best regards, MyDiabetes Team

Response from MyDiabetesAug 31, 2026

Hello Elaine, We’re sorry to hear about your experience and understand why you were frustrated after being unable to access what you expected from the program. We’d like to clarify that purchasing a nutritional supplement is not required to use the MyDiabetes program or access its core features. Any additional products or offers are optional and are not a requirement for the subscription itself. We also understand that you requested a refund shortly after subscribing. Refund eligibility can depend on the purchase terms and circumstances, so we’d be happy to review your specific case rather than make assumptions. Please contact [email protected], mention this Trustpilot review, and provide the email address associated with your account and relevant purchase details. Our team can review your subscription, access, and refund request and provide further clarification. Best regards, MyDiabetes Team

Response from MyDiabetesAug 31, 2026

Hello Sheryl, Thank you for taking the time to leave a review. We’re sorry to see that your experience did not meet your expectations. If you’d like us to look into any concerns you have, please contact [email protected], mention this Trustpilot review, and provide your account details so our team can assist you. Best regards, MyDiabetes Team

Response from MyDiabetesAug 31, 2026

Bonjour Micheline, Nous sommes désolés d’apprendre que vous ne reconnaissez pas ce prélèvement et comprenons que cela puisse vous inquiéter. MyDiabetes ne peut en aucun cas effectuer un prélèvement simplement parce que l’application a été téléchargée ou qu’un compte a été créé. Pour qu’un prélèvement puisse être effectué, il est nécessaire de fournir des informations de paiement, de finaliser la commande et de souscrire à un abonnement ou à un service payant. Si vous ne vous souvenez pas avoir effectué un achat, nous aimerions examiner cette transaction spécifique et déterminer si elle est liée à un compte MyDiabetes. Veuillez contacter [email protected], mentionner cet avis sur Trustpilot et fournir l’adresse e-mail associée à votre compte, la date de la transaction ainsi que les détails de celle-ci tels qu’ils apparaissent sur votre relevé. Veuillez ne pas envoyer votre numéro de carte complet ni aucune autre information bancaire sensible. Notre équipe pourra alors examiner le compte et les relevés de facturation afin de clarifier la nature de ce prélèvement. Cordialement, L'équipe MyDiabetes

Response from MyDiabetesAug 28, 2026

Hello Steve, Thank you for following up. We’re sorry our first response did not adequately address your concerns. We understand you’re waiting for clarification regarding your refund request and the 14-day cancellation period, as well as the additional features and offers presented during the purchase process. Our team will need to review your individual account, purchase details, and cancellation request to determine what options are available. Please continue the conversation with [email protected] and mention this Trustpilot review so your case can be located and reviewed in context. We appreciate your patience and hope our support team can provide you with a clearer and more satisfactory response. Best regards, MyDiabetes Team

Response from MyDiabetesAug 24, 2026

Hello there, We’re sorry to hear that the meal-planning and grocery-list features did not meet your expectations. MyDiabetes Premium is designed to provide personalized meal plans with recipe suggestions, rather than requiring users to build everything entirely from scratch. The available meal plans include daily meal options, recipes with ingredients and preparation instructions, and the ability to swap suggested meals when needed. We also understand your frustration if the features you saw in the app did not work as expected. We’d like to look into your specific account and determine whether there was a technical issue or whether something was unclear about how the meal plan and grocery-list features work. Please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account. If possible, send screenshots showing what you see when trying to access the meal plan or shopping list. This will help our team investigate and assist you more effectively. Best regards, MyDiabetes Team

Response from MyDiabetesAug 24, 2026

Hello Paul, We’re sorry to hear you’re having trouble accessing MyDiabetes online. We understand how frustrating it can be when you’re unable to access a service you’ve signed up for, especially if you’re trying to view your plan or account information. Please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account. If possible, also let us know what happens when you try to access MyDiabetes, including any error message you see or which step you’re unable to complete. This will help our team identify the issue and assist you more efficiently. Best regards, MyDiabetes Team