MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesFeb 10, 2025

Dear Sylvia, thank you for sharing your experience. Please note that the meal plan and result generated is based on the data you input and there is a possibility that the data input was not correct. We request you to contact us via email at [email protected] and we will be happy to assist you.

Response from MyDiabetesFeb 7, 2025

We’re really sorry to hear about your negative experience, and we truly value your feedback. Our goal is to provide a helpful and supportive app for our users, and we apologize if we fell short in meeting your expectations. We take customer concerns seriously and want to ensure that all issues are addressed. Please feel free to reach out directly via email at [email protected] with your account details (we ask them to ensure data safety), and we'll do our best to resolve any concerns you have. Thank you for sharing your thoughts, and we hope we can improve your experience moving forward.

Response from MyDiabetesFeb 7, 2025

Hi Michelle, we apologize for any inconvenience. We are here to help, please reach out to us via email at [email protected] so we can look into the issue.

Response from MyDiabetesFeb 6, 2025

Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We'd like to note that subscriptions are set to automatically renew if not canceled, which is the reason you received a recurring charge. We're also sorry for not getting back to you in time - please, contact us again via email at [email protected] and we'll make sure to explain any questions you may have!

Response from MyDiabetesFeb 4, 2025

Hi Sheonagh, sorry to hear that. Please contact us from the registered email address at [email protected] and we will be happy to assist you.

Response from MyDiabetesFeb 4, 2025

Hi Lee, Thank you for sharing your experience. We mention on the checkout page that it's a subscription-based plan. You can cancel it whenever you wish to. We would love to assist you regarding any query.

Response from MyDiabetesFeb 1, 2025

Dear Cheryl, can you please provide a screenshot where it shows that you previously canceled the subscription you can email us at [email protected] so we can look into this for you.

Response from MyDiabetesFeb 1, 2025

Dear Tammy, after the end of the 7-day trial period, the subscription automatically converts to a standard plan as indicated on the checkout page and your purchase confirmation email.