MyDiabetesReviews of mydiabetes.health

Charged my cc and nothing after that. Total waste.

I started a trial and paid £16.00 initially. The app did not work at all. They statrted billing for £40.00 without getting the app to work. Constantly saying we dont give refund to recuring charges. Making money out of peoples ill health. WORST kind of people to deal with

I signed for one month subscription at a cost of £16.60. However, 4 weeks later 2 payments were taken from my PayPal account for £7 & £72 after cancelling my subscription. I have complained to My Diabetes, £7 has been refunded, but the £72 has not! I do not have anything for this money except access to their app for one month costing me £88.60! Please be aware when signing up to this site The name that took money from my PayPal account on behalf of My Diabetes is UAB KILO GRUPE. I have complained to PayPal that this was an unauthorised payment but are still awaiting outcome. I have replied to this company on the 9/3/2025 and 12/3/2025 following a reply to my review asking me to contact them so they could resolve my complaint. I have had no contact from them. The Statement they made on trust pilot was not Acted upon! I have no confidence in this company and feel they are profiting from people diagnosed with diabetes who really do not need this additional stress.

Misleading extra billing for subscription I wanted to cancel my subscription after a period as had very little use for the app. The cost was not worth it. Was then offered a 3 year plan at a reduced cost. However was billed for they are now calling an initial plan for £54 and the 3 year as top up. This is misleading -company coming up with excuses not to refund. Would advise against giving card details or signing up. The issue was resolved efficiently. My diabetes staff have been courteous in their response. Thank you

When I opened the app - after paying for a subscription I found that the site was not appropriate for me; it was simplistic and was not what was advertised. I cancelled my subscription within 24 hours and received communication from the company stating they would not make any further charges on the account. When I stated that I had cancelled within the "cooling off period" and I required a refund I was informed that it would be processed. Three weeks later after following up again, I was informed that the payment had been processed and I should speak with my "financial institution". The bank were unaware of any payment from this company and there certainly is no payment in my bank account. I have again contacted them and stated that it is not good business to lie to consumers and that if I don't have a refund shortly I will engage a legal professional to handle the case. Do not use this company.

I have been trying to cancel this from the moment I signed up. This has been going on for two or three months now. As soon as I launched the app, I saw that it was a very misleading site, I have been trying to get them to stop billing my credit card for the last two months. No response from them, except for charging me.

Arnaque!!! Des prélèvements réguliers sans moyen des les arrêter. Aucun contact possible. Les mails envoyés à l’adresse donnée me reviennent sans être délivré

Please keep an eye on your subscription. I did what i thought was a one off 3 month but they just took another $100 and wont refund. I never used the app as it wasnt food for me and i couldnt change it. Would NEVER subscribe again.