MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesApr 4, 2025

Nous sommes désolés d'apprendre que vous avez eu une mauvaise expérience. Nous comprenons votre frustration et nous nous excusons pour la gêne occasionnée. Pour résoudre cette situation, nous vous encourageons à contacter notre service client directement à l'adresse e-mail suivante : [email protected]. Nous ferons de notre mieux pour examiner votre demande et trouver une solution appropriée. Merci de votre compréhension.

Response from MyDiabetesApr 3, 2025

Thank you for reaching out. We’re sorry to hear about the confusion with your subscription and the charges. We understand how frustrating this can be. Please contact our support team at [email protected] so we can assist you further and help resolve this issue.

Response from MyDiabetesApr 3, 2025

We're sorry to hear about your experience. It’s important to us that our customers are satisfied, and we understand your frustration. Please reach out to our support team for assistance with your cancellation. We appreciate your feedback!

Response from MyDiabetesApr 3, 2025

We’re really sorry to hear about your experience and understand your frustration. It’s important to us that our customers have a clear understanding of our services. Please contact our support team so we can assist with resolving this. Thank you for your feedback!

Response from MyDiabetesApr 2, 2025

We’re truly sorry to hear about your experience, and we understand your frustration. Our subscriptions are set to auto-renew to ensure uninterrupted service, and we do inform customers of this during the sign-up process. We always recommend reviewing subscription settings to avoid any unexpected charges. If you have any further concerns or need assistance, please reach out to our support team, and we'll do our best to help.

Response from MyDiabetesApr 1, 2025

We’re sorry for any confusion regarding the trial period and billing process. All subscription details, including automatic renewal, are outlined during sign-up. As for the order confirmation email, it is sent automatically upon making a purchase to your registered email address. If you have any further questions or need any assistance, please, contact us directly at [email protected].

Response from MyDiabetesApr 1, 2025

Nous vous remercions pour vos commentaires. Veuillez noter qu'il est stipulé dans nos conditions que nous n'utilisons que des abonnements récurrents. Par conséquent, si le plan n'est pas annulé avant la date d'expiration, l'abonnement est renouvelé et le client se voit facturer des frais récurrents. Si vous avez des questions concernant nos conditions de facturation, veuillez contacter directement notre équipe d'assistance à l'adresse [email protected].

Response from MyDiabetesMar 31, 2025

Thank you for your feedback, we're very sorry about the issues that have occurred. Please contact our support team at [email protected] with your account/payment details so we can locate your account & proceed with your refund request.