MyDiabetesReviews of mydiabetes.health

Sent a request to cancel my subscription well before my 7 day free trial period ended. When I did not receive a reply/confirmation, I sent asecond request, again before the trial period ended. No response again. Instead, as soon as the 7 day period was up, MyDiabetes made two charges to my VISA: one for $11 & one for $54. Days later, I am still trying to get those charges refunded and they are still trying to either get me to stay, or just give me a partial refund. They are now acknowledging that I did send the initial cancellation requests in time, but say I sent them to a different MyDiabetes department than the one that deals with subscriptions so, in essence, too bad for me. I initially cancelled because the app frequently gave nutritional & caloric values that were way off for the serving sizes submitted (e.g. 2 green grapes? 143 kcal!🙄). Do yourself a favour & don't use this app!

This is a scam , I tried to a cancel my subscription of £52 via account and it wouldn’t let me the only way was to delete account . They then took another £49.99 off my account a day later . When I asked for this second amount to be refunded they refused saying I had deleted my account !!! Please beware

The payment and auto renew is a complete scam. I'd never bought the app because I read the fine print and did not complete. But they had my paypal information and started charging me outrageous monthly fees. even though I never authorized. difficult to impossible to get them to refund anything, even though it was clearly their scam.

They will take your money and rsfuse to pay it back. They have put me overdrawn and say there is nothing I can do. Nearly £100. I DID cancel by email but they insist I didn’t and it’s my fault my membership was renewed and they refuse to refund. Avoid. The website is pretty useless too. My fitness pal and diabetes uk much better options.

Beware! Non refundable auto renew charges. No prompts for auto renewal despite memory problems being a effect of diabetes. Poor customer service. Best avoided.

il y a quelques temps, je me suis inscrite sur l'application j'ai été débitée de 54 € et je n'ai rien reçu en retour. Aucun contact possible à ce jour. De nouveau je viens d’être à nouveau débiter de 54 € et toujours aucune nouvelle. C'est une arnaque, j'ai prévenue ma banque et si cela se produit encore une fois je porte plainte; De plus je trouve vraiment lamentable de profiter de la maladie des gens pour s'enrichir et si j'ai aucune nouvelle je vais vous pourrir sur facebook !!!!

I was interested in portion control, for Diabetes So paid £7.50 to read info on web site . Then found on my statement 2 x £33.00 taken from my bank march & April 25 I am 70 yrs old on a pension can't afford this I DID NOT receive a confirmation e.mail with order no. On it and if did I wouldn't have agreed to £33.00 a month. I didn't mind £7.50 to view web site. But I feel it's FAR FROM CLEAR you then have to pay this amount monthly in fact it didn't say this .not on the initial enquiry. VERY disillusioned they won't refund my £66 bad business practice. It's a shame for vulnerable people who are looking for health help.

I signed up for a one month trial. I ended up with a 1 month trial, a 3 month trial - at the same time & something for $35/mo that after canceling, they are still trying to bill. I sent in another (my 3rd) cancelation today. Never received a response from this company.