Marnie P.
I was supposed to get a three-month…
I was supposed to get a three-month trial; however my credit card was charged immediately upon signing up. The "trial" was not helpful for what I needed either.

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MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
Showing 20 reviews with 2 stars · Clear filters
Marnie P.
I was supposed to get a three-month trial; however my credit card was charged immediately upon signing up. The "trial" was not helpful for what I needed either.
Zut
1. did not solicit input about my current foodstuffs 2. recipes were difficult and awkward to edit 3. The time for the meal to be eaten is not alterable as it kept reverting to the current time.
Response from MyDiabetesSep 16, 2025
Hello Zut, We're sorry to hear that our app did not live up to your expectations. Please contact us at [email protected] with insights on how the app could be improved – we value your feedback!
Dan S.
While I can't rate the success or failure of this app, my rating involved how difficult it is/was to cancel this subscription. The owner of this app does not notify you when your subscription is being renewed and provided you with a link to cancel if you no longer are using or need the app. While a refund was provided, it required effort on our part that could have been avoided.
Response from MyDiabetesAug 8, 2025
Dear Dan, Thank you for your honest review. It's a shame to hear about your experience! Please know that we are constantly working on and improving the app to make the user experience as smooth as possible.
James M.
Way to much oversell.
Response from MyDiabetesJul 10, 2025
Dear James, please note you can always skip the upsells.
craigjkmsn.com
Not sure how to set a browser. Could not print my 30 plan. Also, Too many additional product offers. I just want a copy of my 30 day plan. Craig Kinsella 218-308-0887
Response from MyDiabetesJul 7, 2025
Please contact us from the registered email address at [email protected] and we will provide the meal plan.
Andrew K.
Everything "seemed" fine at first - then the bombardment with recommended "ADD-ONS". Gave me the "spooks" and I looked for a link to cancel my subscription - NO WHERE TO BE FOUND! Contacted Customer Service via "chat" and Rep was able to Cancel my subscription AND generated a REFUND. Rep was EXTREMELY helpful and astute in his actions. Received conformation emails for cancellation and refund. Thank You, Ehtisham Mehmood for your service and caring attitude!
Response from MyDiabetesApr 12, 2025
Dear Andrew, glad to hear you successfully received a refund. Also, note that you can always skip the add-ons.
Mady R.
Habe am 06.02.2025 gekündigt über Google, warum wird weiter abgebucht? 8€ und 39 €, im Monat März ,möchte mein Geld zurück, sonst muß ich weitere Schritte einleiten. Mady Raus
Response from MyDiabetesMar 31, 2025
Vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Bitte beachten Sie, dass wenn Sie belastet wurden, dies bedeutet, dass es aktive Abonnements gibt, für die Sie belastet werden. Bitte kontaktieren Sie uns direkt unter [email protected] und wir werden dafür sorgen, dass Ihre Pläne storniert werden.
Chris The M.
Your app is buggy. I can sent pics.
Response from MyDiabetesMar 26, 2025
Thank you for your feedback, and we’re sorry to hear you’re experiencing issues with the app. We understand how frustrating this can be. Could you please provide more details about the problem you're facing to our email address [email protected]? This will help us look into it and resolve the issue as quickly as possible. We appreciate your patience!