Marcia
TOTAL SCAM!!
TOTAL SCAM!!! Signed up for "free" trial and then never used it. Cancelled it and they still charged me almost $90 to renew it. They never notified me that they were going to charge my Paypal account and as soon as I saw the charge I requested a refund from them stating that I had cancelled my account as I never even used the app. They refused to give me a refund. I even tried disputing the charge through Paypal but they denied it too. I cancelled it the same day they charged me to renew it so I don't understand why they can't refund something that I haven't even used yet and is for the future. Now I have a subscription until March of next year for something I don't even want or use!!! Don't fall for this scam you will regret it!!! Any legit company will notify you before they process a payment for a renewal to give you the opportunity to cancel it or not. This was NEVER done with them. No notice at all until I received notice from Paypal that a transaction had been made. I WISH I HAD READ ALL THESE OTHER NEGATIVE REVIEWS ABOUT THEIR SHADY PRACTICES ON SUBSCRIPTION FEES BEFORE I SIGNED UP FOR "FREE TRIAL"
Response from MyDiabetesSep 21, 2026
Hello Marcia, We’re sorry to hear about your experience and understand how frustrating an unexpected renewal charge can be, particularly if you intended to cancel and were not using the service. Our subscriptions renew automatically unless cancelled before the renewal date. The subscription price, recurring billing, renewal terms, and cancellation conditions are presented during checkout and are also available in our Terms and Conditions. We’re also sorry to hear you did not feel sufficiently informed about the upcoming renewal. If you subscribed directly through our website, you can manage your subscription by visiting the MyDiabetes website and selecting “Manage My Subscription,” then following the cancellation instructions. If you subscribed through Apple or Google Play, cancellation needs to be completed through the relevant store subscription settings. Please note that deleting the app does not cancel a subscription, and separate add-ons or additional subscriptions may need to be cancelled separately. Regarding the refund, refund requests are reviewed according to the applicable purchase terms and the circumstances of each case, so we cannot promise a refund simply because the subscription was not used. However, if you believe the renewal occurred after you had already successfully cancelled, we would be happy to review the account and billing history to clarify what happened. Please contact us at [email protected] and mention this review. Include the email address associated with your account, the date and amount of the charge, and any available cancellation information. Our support team can investigate the billing and cancellation records and assist further. Best regards, MyDiabetes Team