MyDiabetesReviews of mydiabetes.health

Disappointing Experience – Overpriced, Impractical, and Poor Cancellation Policy I signed up to try MyDiabetes with the hope of finding simple, sustainable recipes — instead, I was met with overly complex meal plans full of ingredients like quinoa, tofu, and expensive berries that are neither accessible nor practical for most people managing diabetes on a budget. It felt more like a health fad app than one designed for real-life diabetic needs. The bigger issue, however, is the recurring payment model. Despite cancelling, I was still charged £54 — and like many others have noted in reviews, this seems to be a recurring theme. Yes, the company will point to the small print in their Terms & Conditions or claim this is made clear at checkout, but that doesn’t change the fact that the billing process feels intentionally opaque. Please don't reply with your usual canned message about contacting support — I already did, and was told the charge is non-refundable. A refund for an unused, cancelled service shouldn’t require back-and-forth emails and a fight. I’m sharing this so others are aware before signing up. Proceed with caution — especially if you're expecting flexible meal support or transparent billing.

Refund DENIED I subscribed and cancelled the same day and got charged on my visa 25.20 and now told I needed to request a refund that is insane as I received a e mail stating it was cancelled VERY DISAPPOINTED

I’m not impressed with this company I ordered the 49.99 cookbook March 31, 2025 and as of today June 16,2025 I still haven’t received it. I contacted PayPal how I paid for it and they told PayPal I got it so I can’t get my money back I don’t recommend buying the cookbook from this company if you don’t get what you pay for and PayPal won’t help you get your money back

Do not trust this app! They take more than $70 off the account as an auto-renewal fee without even notifying you. This cost is mentioned nowhere, not a single highlight about this amount. They have mentioned it somewhere in the “terms and conditions “ where also it’s not easy to find. Customer service was good but still this app is not trustworthy and needs to be reported. Also, AppStore in iPhone is not showing the recent bad reviews about this app. The iPhone/Appstore was hiding the reviews. Something very fishy!

Their marketing techniques are insulting - if you try to find out more information but stop before signing up, they bombard you with obviously automated emails saying you are a special case and they offer a personal discount, will close the opportunity if you do not sign up, then claim they have re-opened the opportunity especially for you and they have expended the effort of experts and you should be ashamed. "You're in incredible luck. Because you've been opening our past few emails – indicating you're serious about reaching 76kg – we specifically asked for permission to REACTIVATE your deleted MyDiabetes plan. And guess what? Your MyDiabetes plan has been reactivated for the next 24 hours. But there's even more... For a very limited time, we're giving you your personalized plan for just $1!" The whole obviously fabricated and automated process is an insult to one's intelligence. A company who claims to be rational acts like the proverbial snake oil salesman. Clearly untrustworthy, and a product of the American way of doing business which does not work in the rest of the world.

If you want recipes other than soba noodle bowls, brown rice bowls, and buckwheat bowls save your money and research recipes on Google. If you want other options on their app then purchase their premium. It is only then you get decent recipes to help control diabetes. Their advertisements draw you in to disappointment.

If you need help with diabetes information and recipes, save yourself time and energy and get onto Google. The cancellation process is absolutely abysmal. And the app is so unclear about how they charge you. Just another scam and you can find better! All they want is your hard earned money.

WARNING: Subscription Doubles Cost! This app hides its subscription agreement in the fine print of its terms of service, making it easy to overlook. Of course they will deny this. They will claim you agreed to the charges, but the text is small and buried that many users may miss it. Be cautious before downloading—read everything carefully, or you might end up with unexpected charges! The first charge is not bad. The next one is double...almost £60 for 3 months. I would not recommend this app, you cannot see what you've signed up for until payment is made. I paid the first subscription which was £5 FOR 7 DAYS and decided it wasn't for me, so i SENT A MESSAGE TO CANCEL any further subscriptions, but a week later they have still taken £54 from my account, which I am trying to get refunded.I ASKED FOR A REFUND ,THEY REFUSED POINT BLANK .... I've only given it 1 star because it won't allow me to rate 0 stars Its a terrible App anyway as its just a glorified , expensive calorie counter pretending to be a health App .Its a Digital disaster that is not easy to use ,the interface is cluttered and confusing . I honestly would advise people to AVOID at all costs