MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 511 reviews with 4 stars · Clear filters
Roswitha
I really lik your recipes. It's great to change different parts of the meal. Thanks a lot!
Response from MyDiabetesMar 10, 2026
Hey Roswitha Thank you for your feedback. If you ever have any questions or need assistance, please let us know — we’re here to help. 😊 Best regards, MyDiabetes Team
Ruth D.
I love this app, but: I am in the U.S. and your gram counts are different from the gram counts on some U.S. food packages when I search by brand name (some things show a large discrepancy. Also, I wish all measurements were available for all food items. I have had to choose 1.4 cup when I only used a tsp or tbsp.
Response from MyDiabetesMar 10, 2026
Hey Ruth, Thank you for your thoughtful feedback and for sharing that you love the app. We appreciate you pointing out the measurement and package differences, as this helps us improve accuracy and usability for our users. If you ever need help with tracking or measurements, we’re always here to help. 😊 Best regards, MyDiabetes Team
Angelique A.
A lot of info to wade through and now I don't know how to access the work I still can't access this program and have attempted to get information a number of times...
Response from MyDiabetesMar 9, 2026
Hey Angelique, Thank you for your feedback, and we understand that getting started can sometimes feel a bit overwhelming with so much information available. Once you're logged in to the MyDiabetes app, you can access your plan and progress directly from your dashboard, where everything is organized for easy navigation. If you need any help finding your program, we’re always here to assist. 😊 Best regards, MyDiabetes Team
Ron S.
Haven’t started the program yet and they want a review. Well, they reduced the price to get me on board with it. Let’s see if it works without spending more money on additional offers.
Response from MyDiabetesMar 9, 2026
Hey Ron, Thank you for giving MyDiabetes a try and for sharing your honest first impression. We hope the program and personalized tools will help make managing your health easier once you get started. If you have any questions along the way, we’re always here to help. 😊 Best regards, MyDiabetes Team
Susan H.
Having signed up, I realised almost immediately that the plan wouldn’t work for me so responded to the Welcome email with a request for immediate cancellation. No response so I followed it up with another two emails - still no response. At no point did I receive a message that my messages were undelivered or that the box didn’t take incoming mail Logging on to Trust Pilot, I saw an alternative email address so immediately messaged. I got a response pretty quickly from Tom saying my subscription would be cancelled but no refund as the time limit had been exceeded. Not true and I forwarded my original emails which were well within the limit… Nothing! Since contacting My Diabetes following their response to my review, I have been given a full refund for which I am very grateful
Response from MyDiabetesMar 5, 2026
Hi Susan, We’re sorry to hear about your experience. Please note that the welcome email address is not monitored for support requests, which is why your messages may not have been received by our customer support team. Please contact our support team again at [email protected] so we can review your case and make sure everything was handled correctly. Best regards, MyDiabetes Team
ms. J.
It appears to be a great program, especially to avoid difficulties in the future. My only problem with it was the marketing. Otherwise, I'm happy so far...
Response from MyDiabetesMar 4, 2026
Hi there, Thank you for your honest feedback. We’re glad to hear you’re happy with the program so far and appreciate you sharing your thoughts about the marketing. Your input is valuable as we continue improving the overall experience. 🙏 Best regards, MyDiabetes Team
Stephanie
Too many add on ads to try to get me to buy more things.
Response from MyDiabetesMar 2, 2026
Hi Stephanie, Thank you for your feedback. We understand that additional offers aren’t for everyone and appreciate you sharing your thoughts. Your input helps us continue improving the overall experience. 🙏 Best regards, MyDiabetes Team
Bobby
Easy in windows on laptop then download APP to phone. I did not wish to purchase Pro-Biotics. I am taking those from Shakley which are preferred.
Response from MyDiabetesMar 2, 2026
Hi Bobby, Thank you for your review. If you’ve added something to your order by mistake, please contact us at [email protected] with your purchase details and our team will be happy to assist you. 🙏 Best regards, MyDiabetes Team