MyDiabetesReviews of mydiabetes.health

I canceled my subscription in July, they charged me again in August and refuse to issue me a refund. I can’t get a hold of anyone to help me understand why I was charged a month after cancellation. I haven’t even received a package. I have reached out multiple times and really the only response I receive is very automated responses with no actual communication

No offer of refund especially as requested within 14 day period. I did not realise that it was a recurring sum being taken out of my bank account but when I noticed the money had been taken out of my account I notified MyDiabetes but the responded by saying you should of reviewed the small print and I was quoted the sections I should have looked at I did point out I am a pensioner and the money taken out was a lot to me but I do feel scammed as my email response was business is business not a caring company

As a previous reviewer I did not see the re occurring payments being taken out of my bank account as soon as I did notify MyDiabetes but in essence I was told I should of read the small print as a pensioner it’s a lot of money to lose it’s a lesson learned that however a business is setup in health industry it is a business and the company does not care about its customers

I cancelled my subscription in March. Yesterday, in August, they take £97 out of my account! Absolutely disgusting. I have opened a case with PayPal to get a refund. I would never subscribe to this again. The food options for vegetarians were limited, the exercise plans boring and not substantial. Disappointing all round

I signed up for 1 week experience for £7.50. Cancelled (or thought I had cancelled), then hit with £41 charge. From reading other reviews this seems to be how "mydiabetes" operate. Very opaque. I've learned my lesson. I feel scammed. Will be feeding back to my group

Cancelled months ago and they are still taking payment. Now apparently they can’t find the account! Do not Subscribe

As expected, all I get back from MyDiabetes is to contact them. This I have done after my previous complaint - they are just fobbing me off, so as promised I will continue to post 1-star reviews. They know hiding their membership renewal terms in Terms and Conditions is deceitful, as many victims have identified through Trustpilot. Please MyDiabetes - do NOT respond to this with the same old response - you have my details so you can contact me. As promised, I will continue with 1-star reviews on Trustpilot until I get a satisfactory reply.

Who/What are MyDiabetes? All of a sudden I found 3 withdrawals from my Paypal Account. I didnt agree to this so its out and out fraud. Paypal dont want to know. So its Action Fraud for me. Three different names here - DiabetesUK/Innodiet/UAB Kilo Groupe and I noticed " MyBody"( which is a dissolved company). I havent received any of what they are supposedly selling but £160.60 has been removed from my account. I am not diabetic and would not need recipes as I used to own a restaurant until I retired. . My email was ignored. So down the official route I go.