MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesNov 24, 2025

Hi there, We’re sorry to hear about this experience. MyDiabetes subscriptions renew automatically unless canceled, and this information is shown during the initial purchase. Renewal reminders are not sent separately, which is why we always recommend canceling at least 48 hours before the renewal date if you no longer wish to continue. We also want to clarify that uninstalling the app or being unable to download it does not cancel an active subscription — it must be done through the platform where the purchase was made or through your account. We understand how frustrating unexpected charges can be, and we’d be happy to review your case. Please reach out to us at [email protected] with your details so our support team can assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesNov 24, 2025

Hi Ann, We’re sorry to hear about the trouble you’re experiencing with both the charges and accessing your account. You should only be charged once for a trial, so we definitely want to take a closer look at those multiple transactions. Regarding the login issue, please make sure you’re using the same email you registered with and that there are no extra spaces before or after it. Passwords are case-sensitive, so double-check upper/lowercase letters. If it still doesn’t let you in, please tap “Forgot your password?” in the app to reset it — and be sure to check your Spam/Promotions folders for the reset email. We’d really like to help resolve both the login issue and the unexpected payments. Please reach out to us at [email protected] with your email address and any details you have so our team can assist you directly. Best regards, MyDiabetes Team

Response from MyDiabetesNov 24, 2025

Hi Ged, We’re sorry to hear about your experience. Please note that free trials automatically convert into a paid subscription unless they are canceled before the trial ends, and all pricing and renewal information is shown prior to confirming the purchase. We also want to clarify that deleting the app does not cancel an active subscription — it must be canceled through your account or the platform where the purchase was made. We understand how frustrating unexpected charges can be, and we appreciate you sharing this feedback. If you’d like us to review your case further, please contact us again at [email protected], and our team will be happy to take a look. Best regards, MyDiabetes Team

Response from MyDiabetesNov 20, 2025

Hola Alfredo, Lamentamos cualquier confusión que haya podido surgir. Si algo en el proceso no ha quedado claro o si necesita ayuda con su cuenta, póngase en contacto con nosotros en [email protected] para que podamos ayudarle. Atentamente, El equipo de MyDiabetes

Response from MyDiabetesNov 17, 2025

Hi Laveena, We’re sorry to hear about your experience. We’d like to clarify that subscription management depends on where the purchase was made, and simply deleting the app does not cancel an active subscription. Subscriptions will continue to renew until they are canceled through your account settings. Customers who purchase through our website can manage or cancel their subscription anytime by logging into their account. For purchases made through the App Store or Google Play, the subscription must be canceled directly through those platforms. We understand how frustrating unexpected charges can be, and we’d be happy to take a closer look. Please reach out to us at [email protected] so we can review your case and assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesNov 10, 2025

Hi Stella, We’re sorry to hear about your experience. Please note that deleting the app does not automatically cancel an active subscription — it must be canceled through your account or the platform where you made the purchase. Subscription details, including renewal terms, are outlined before confirming payment. We’d be happy to review your case and assist with resolving this. Please contact us at [email protected] with your order details so our support team can help further. Best, MyDiabetes Team

Response from MyDiabetesNov 10, 2025

Hi Jenny, We’re sorry to hear about this experience. Please note that MyDiabetes is a subscription-based service, and the cost is always displayed before confirming your purchase. Subscriptions also auto-renew unless canceled, as stated in our terms. We completely understand your concern and would like to review your case. If you haven’t already, please contact us at [email protected] with your order details so our team can look into it and assist you further. Best, MyDiabetes Team

Response from MyDiabetesNov 3, 2025

Hello Kimberly, Thank you for reaching out and sharing your experience. We’d like to clarify that trials, charges, and subscriptions are clearly outlined in our terms, and we do not enroll anyone automatically. For any concerns or questions regarding charges, please contact us at [email protected] so we can review your account and provide guidance on the next steps. We value your feedback and are here to assist you. Best regards, MyDiabetes Team