Amanda J.
This company/app is a scam taking money…
This company/app is a scam taking money out of your account without consent but they say it’s in the terms and conditions of their contract… I’ll never try another app again like this and will tell everyone I know. Apps shouldn’t be an ongoing payment. If you like the app, then you should get a reminder to renew. This need to change, as I saw I’m not the only one ripped off of $300 of an app that was deleted and never used
Response from MyDiabetesDec 18, 2025
Hi Amanda, We’re sorry to hear about your experience and understand how frustrating this situation can be. We’d like to clarify that subscriptions renew automatically unless they are canceled, and deleting the app does not cancel an active subscription. To stop future charges, the subscription must be canceled through the account or the platform where the purchase was made, and a cancellation confirmation should always be received. We truly regret any confusion this may have caused and would like to review your case properly. Please contact us at [email protected] with your account or payment details so our support team can look into this and assist you further. Best regards, MyDiabetes Team