MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesJan 13, 2026

Hi Adam, We’re sorry to hear you feel this way. MyDiabetes is a paid service because it’s developed and maintained by healthcare and nutrition experts, but we understand that not everyone agrees with this model. We appreciate you sharing your perspective. If you have any concerns about your account or subscription, please contact us at [email protected], and our support team will be happy to assist you. Best regards, MyDiabetes Team

Response from MyDiabetesJan 12, 2026

Hi there, We’re sorry to hear about this situation and understand how frustrating it must be. Charges can still occur if a subscription wasn’t fully canceled through the original purchase platform or if the cancellation was made after the renewal date. Not being able to access the site after canceling doesn’t automatically prevent charges. We’d like to look into this for you and help clarify what happened. Please contact us at [email protected] with your account and payment details, and our support team will assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesJan 9, 2026

Hi there, We’re sorry to hear about your experience and understand how upsetting unexpected charges can be, especially during the holidays. Subscriptions can sometimes be activated unintentionally, and charges will continue unless the subscription is properly canceled through the platform where the purchase was made. We also understand that the process can feel confusing, and we appreciate you sharing this feedback. We’d like to review your case more closely and make sure everything was handled correctly. Please contact us at [email protected] with your account and payment details so our support team can assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesJan 5, 2026

Hi there, We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Trial subscriptions do automatically renew unless they’re canceled before the end of the trial period, and deleting the app does not stop an active subscription. We know that the lack of reminder emails can be disappointing, and we appreciate you sharing this feedback. We’d like to review your case and help clarify what happened. Please reach out to us at [email protected], and our support team will be happy to assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesDec 29, 2025

Hi Fran, We’re truly sorry to hear about your situation and understand how upsetting this experience must have been, especially given everything you’re dealing with right now. Subscriptions do renew automatically unless canceled before the renewal date. Deleting or not using the app doesn’t stop an active subscription. That said, we’d really like to review your case properly and make sure everything was handled correctly. Please reach out to us at [email protected] so our support team can take another look and assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesDec 22, 2025

Hi Kevin, We’re sorry to hear about your experience and understand how frustrating this must have been. Subscriptions do renew automatically unless canceled before the end of the current billing period, and pricing details are shown at the time of purchase. That said, we understand how easy it is to miss this information, especially without reminder emails. We’d like the opportunity to review your case properly and make sure everything was handled correctly. If you haven’t already, please reach out to us at [email protected] with your account details, and our support team will be happy to look into this further. Best regards, MyDiabetes Team

Response from MyDiabetesDec 19, 2025

Hi Penny, We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. MyDiabetes subscriptions renew automatically unless canceled before the renewal date, and this information is shown during the checkout process. Not continuing to use the app does not stop an active subscription. That said, we’d like to take a closer look at your case and make sure everything was handled correctly. Please reach out to us at [email protected] with your order details so our support team can review this and assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesDec 18, 2025

Hi Jayne, We’re sorry to hear about the confusion. Auto-renewal details are shown during sign-up, but we understand how easy it is to miss this information. We’re glad to hear you canceled right away. If you have any concerns about the charge or would like us to review your account, please reach out to us at [email protected], and our support team will be happy to assist you. Best regards, MyDiabetes Team