MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesFeb 24, 2026

Hi Barbara, es tut uns leid zu hören, dass es bei der Kündigung zu Schwierigkeiten gekommen ist. Eine Kündigung wird nur wirksam, wenn sie über die ursprüngliche Buchungsplattform durchgeführt und dort bestätigt wird (z. B. über die Website, den App Store oder Google Play). Eine reine Löschung der App reicht nicht aus. Bitte kontaktieren Sie uns erneut unter [email protected] mit Ihren Zahlungsdetails, damit wir Ihren Fall prüfen und sicherstellen können, dass alles korrekt beendet ist. Best regards, MyDiabetes Team

Response from MyDiabetesFeb 23, 2026

Hi Bradley, We’re sorry to hear about your experience. Charges will only continue if a subscription remains active on the original purchase platform, as canceling must be completed there and confirmed. We’d really like to review your case and clarify what happened. Please contact us at [email protected] with your payment details so we can investigate and assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesFeb 23, 2026

Hi Catherine, We’re sorry to hear about your experience and understand your frustration. Our refund policy depends on the purchase platform and the timing of the request, which is outlined in our Terms & Conditions. We never aim to cause confusion or dissatisfaction. If you haven’t already, please contact us at [email protected] with your purchase details so we can review your case again and provide clarification. Best regards, MyDiabetes Team

Response from MyDiabetesJan 30, 2026

Hi Lisa, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused and for how difficult the process felt. Chargebacks and disputes are handled by payment providers, which limits what we can do until they’re resolved, but we’re glad this was ultimately sorted, and a full refund was issued. Your feedback about communication and clarity is taken seriously and will be shared internally. If you ever need assistance in the future, you can reach us at [email protected]. Best regards, MyDiabetes Team

Response from MyDiabetesJan 20, 2026

Hi Anne, We’re sorry to hear about your experience and understand how frustrating this situation must have been. Subscription details, including plan length and renewal terms, are shown during checkout, and cancellations need to be completed through the original purchase platform to stop future charges. That said, we regret that this didn’t feel clear or helpful in your case. We’d like to review what happened and make sure everything was handled correctly. Please reach out to us at [email protected] with your account and payment details so our support team can look into this further. Best regards, MyDiabetes Team

Response from MyDiabetesJan 19, 2026

Hi there, We’re sorry to hear about your experience and understand the frustration. MyDiabetes is an app-based service, and the personalized diet menu is available inside the app after logging in — it isn’t sent separately by email. Not downloading or using the app does not cancel an active subscription. If you no longer wish to continue, the subscription needs to be canceled through the same platform where it was purchased. Please contact us at [email protected] with your account details so our support team can assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesJan 19, 2026

Hi Brian, We’re sorry to hear that your experience felt confusing. We aim to be transparent about pricing and any optional add-ons during the sign-up process, but we understand how this may not always come across clearly. We’d like to review your case and clarify what was included in your purchase. Please contact us at [email protected], and our support team will be happy to assist you further. Best regards, MyDiabetes Team

Response from MyDiabetesJan 16, 2026

Hi Terry, We’re sorry to hear about your experience and understand how frustrating this situation feels. MyDiabetes is an app-based subscription service, and a subscription can remain active even if the app is not downloaded or used. Cancelation must be completed through the original purchase platform, and simply not installing the app does not stop an active subscription. We’d like to review your case properly and clarify what happened. Please contact us at [email protected] with your account and payment details so our support team can assist you further. Best regards, MyDiabetes Team